About Us

An Overview of CFI Group

The tools to measure. The expertise to affect change.

How do we link satisfaction to financial results?  At CFI Group the equation is never simply correlating two variables. It is a net of variables, each affecting the other. Through our rigorous analysis, we apply a system to your entire business, allowing you to clearly see the effects of each decision – from the corporate level all the way down to a single transaction.

 

 

 

CFI Group at-a-glance

  • Founded in 1988
  • Headquartered in Ann Arbor, Michigan
  • Our methodology is the driver of the American Customer Satisfaction Index, the world standard in measurement technology
  • Patented analytical system (U.S. patent # 6,192,319)
  • 11 offices worldwide
  • 150 full-time consultants and researchers
  • Clients across a variety of sectors including manufacturing, telecom, retail, government
  • 100+ clients, with multiple assignments and on-going support