Other links of interest:

The UK National Customer Satisfaction Index (NCSI-UK) harnesses the proven power of the American Customer Satisfaction Index. For the first time, the UK is now able to compare their customer satisfaction scores and drivers with their competitors, industry and national benchmarks. This powerful and market-leading approach will let marketing professionals link the drivers of satisfaction and loyalty to their company's market strength and financial performance.

http://www.ncsiuk.com/

National Customer Satisfaction Index - UK Results