Careers

The CFI Group: affecting change throughout the world.

What we do

CFI Group provides its clients with decision-support tools, so they can make better decisions regarding how they manage their customers and employees.

CFI Group's mission is to deliver exceptional value to clients by:

  1. measuring key intangibles, such as customer and employee satisfaction (which are considered economic assets), using superior science and measurement, and
  2. helping clients grow these assets to maximize shareholder value.

It is CFI Group's ambition to help reduce costs and increase revenue by indentifying what really matters for building healthy and profitable customer relationships.

How do we do this?  To learn more, visit the services and ACSI Methodology pages of our website.  And check out the Case Studies for specific examples of how we’ve helped our clients solve their problems!

 

 

Here is what our employees have to say about working at CFI Group:

"CFI is a great place to work. It's a company that allows employees to achieve professionally and thrive personally."

- Emily, Consultant

 

"I enjoy working at CFI Group, because I’m surrounded by very intelligent people, including colleagues and clients.  This means that I am continuously learning, whether it's a new application of our methodology and technology, learning about a particular company or industry, or identifying a new solution I can apply for a client."

- Dave, Program Director

 

"As the mother of three young children, I really appreciate CFI's willingness to help me balance my home and work life. The flexible work schedule and outstanding benefits are just two of the many reasons I enjoy working here."

-  Sonja, Graphic Designer

 

"I take particular pride in the work that we do with our military clients.  It is extremely rewarding to see that recommendations from our research help to improve the overall quality of military life."

- Shannon, Consultant