• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
 
 
Airlines72+4.3%
Ambulatory Care77 0.0%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Supermarkets78+6.8%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Your Success,
Systematically Predicted.

Hospitality & Restaurants

How often does the customer’s voice reach management? Countless decisions are made every day that affect operations, daily profits, and future viability, yet the customer's voice—the one that matters most—rarely reaches management.

The restaurant and hospitality industry is one where customers have countless choices. Often these choices are influenced by a recent personal experience or even an experience shared by someone else. This means that poor service cannot go unattended and larger issues must be addressed or customers may leave.

CFI Group works with many restaurant and hospitality organizations to ensure that they are constantly listening to their customers. We know that it only takes a single bad experience to poison months, or even years, of goodwill. We can help you capture customer feedback—even ahead of when a customer leaves your restaurant or hotel—and provide a closed-loop process for addressing the issue before that customer tells others.

And because CFI Group leverages the methodology of the American Customer Satisfaction Index (ACSI), we can benchmark your customers' satisfaction against other leading providers in your industry.

Give us a call, or contact us, so that we can begin exploring how to help you improve the service experience of your customers in a way that impacts your business's bottom line.