Logistics & Transportation
Whether it is people or products, getting the right things to the right place at the right time are what define service for a logistics company. Doing all of this in a way that’s cost effective can mean the difference between profitability and failure.
CFI Group understands that the logistics and transportation marketplace has its own unique characteristics, and we work with some of the top organizations in the industry to help them leverage customer satisfaction for improved business performance.
Your customers have choices, but so do you. Keen scheduling and reducing wasted time are some of the keys to success, but there are others. What about providing your customers up-to-date information on their scheduled shipments or confirmation of on-time arrival?
Attention to service details like these comes at a cost, and understanding the best balance between investment and return as seen through the eyes of your customer can help make you the profitable provider of choice.
CFI Group can help you improve customer service by making smart investments in areas that matter the most to your customers. And because CFI Group leverages the methodology of the American Customer Satisfaction Index (ACSI), we can benchmark your customers’ satisfaction against other leading providers in your industry.
Give us a call, or contact us, so that we can begin exploring how to improve the customer experience in a way that impacts your business’s bottom line.