• Cellular Telephones762.7%
  • Computer Software76-1.3%
  • Fixed-Line Telephone Service745.7%
  • Internet Service Providers65NA
  • Subscription Television Service683.0%
  • Wireless Telephone Service722.9%
 
 
Airlines673.1%
Ambulatory Care821.2%
Apparel79-1.3%
Athletic Shoes80-1.2%
Automobiles & Light Vehicles841.2%
Banks772.7%
Breweries81-1.2%
Cellular Telephones762.7%
Computer Software76-1.3%
Consumer Shipping82-2.4%
Cooperative Utilities832.5%
Credit Unions82-5.7%
Department & Discount Stores771.3%
Federal Government68.42.2%
Fixed-Line Telephone Service745.7%
Food Manufacturing832.5%
Full-Service Restaurants80-2.4%
Gasoline Stations73-1.4%
Health & Personal Care Stores771.3%
Health Insurance72 0.0%
Hospitals782.6%
Hotels77 0.0%
Internet Brokerage782.6%
Internet Portal & Search Engines79-1.3%
Internet News & Information73 0.0%
Internet Retail821.2%
Internet Service Providers65NA
Internet Social Media69-1.4%
Internet Travel76-2.6%
Investor-Owned Utilities771.3%
Life Insurance811.3%
Limited-Service Restaurants801.3%
Local Government69.13.0%
Major Appliances81 0.0%
Municipal Utilities76 0.0%
Personal Care & Cleaning Products83 0.0%
Personal Computers802.6%
Property & Casualty Insurance78-6.0%
Soft Drinks84-1.2%
Specialty Retail Stores78-1.3%
Subscription Television Service683.0%
Supermarkets771.3%
Televisions & Video Players/Recorders861.2%
U.S. Postal Service751.4%
Wireless Telephone Service722.9%

Your Success,
Systematically Predicted.

Other

Don’t see your industry listed? No problem. CFI Group works with hundreds of organizations across multiple industries. We can help your organization leverage customer feedback to drive satisfaction, and thereby improve financial performance.

As a global leader in Voice-of-the-Customer (VoC) solutions, CFI Group provides a technology platform and services that leverage the science of the American Customer Satisfaction Index (ACSI).

The CFI platform combines ongoing monitoring of customer feedback with proprietary analysis tools to deliver insights for making investment decisions that improve financial performance.

Give us a call, or contact us, so that we can begin exploring how we can improve the customer experience in a way that impacts your organization’s bottom line.