• Banks80.0+5.3%
  • Credit Unions82.0+1.2%
  • Federal Government68.0+6.4%
  • Health Insurance72.0+4.3%
  • Internet Investment Services80.0+5.3%
  • Life Insurance79.0+2.6%
  • Local Government72.5+13.3%
  • Property & Casualty Insurance78.0-1.3%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions82.0+1.2%
Department & Discount Stores74-3.9%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance72.0+4.3%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Your Success,
Systematically Predicted.

Retail

Will your customers come back? Understanding customer retention is important. Deciding how to drive customer retention is even more important. It’s easy to make smart decisions when you know the outcome ahead of time.

Retailers face unique pressures. Your customers have ample choices and make decisions based on many factors, including the in-store experience, website, call center, price, product availability, and of course ... service.  Understanding not only how you perform against these factors, but how you compare with competitive offerings, can mean the difference between growing or shrinking margins.

In many cases, employees have a huge impact on a retailer’s success. Oftentimes, the in-store or call center staff is the primary contact that your customers have with your store. CFI Group helps retailers understand the impact of employee engagement on customer satisfaction to gain insights into hiring and developing the best people to represent the company.

CFI Group has developed a multichannel approach for monitoring and measuring customer satisfaction. Retailers can use this information to create insights for action, so that even at the store level, managers get the information they need to improve performance.

And because CFI Group leverages the methodology of the American Customer Satisfaction Index (ACSI), we can benchmark your customers’ satisfaction against other leading providers in your industry.

Give us a call, or contact us, to learn more about how we can help you leverage your most important asset ... your customer.