Join credit union leaders in New York City for the movement's most energizing and forward-thinking event. America's Credit Union Conference (ACUC) is packed with the nation's best business innovators, ideas to deliver growth and inspiration to drive positive change for credit unions.
Recorded Webinar - September 27, 2012
How much does a single dissatisfied customer cost your company? This webinar will discuss how customer satisfaction impacts company profitability and how to uncover the root causes of customer dissatisfaction.
Recorded Webinar - Tuesday, February 26, 2013
Thew results of the 2012 Call Center Satisfaction index revealed some new insights. In this webinar, we will explore how to leverage data and analytics to create competitive advantage and enable high performance call centers in the following areas:
• Getting the right information to the right person at the right time
• Impacts of call center off-shoring
• Changing nature of service channel preferences
• The impact of social media on call center usage and experience
• The changing mix of call types being handled by call centers
• Enhancing agent performance