News
The call isn’t all. Without online insights, analytics tell only half the story.
May 1, 2013 - Call Center Times
The Social Media Divide: Contact Centers Need to Stake their Claim on the Social Frontier
April 9, 2013 - Customer Magazine
Social Media Best Used for ‘Damage Control’ by Call Centers, CFI Group Study Finds
January 23, 2013 - CBS Detroit
Sheri Petras, CEO of CFI Group, Named a Bronze Winner in 9th Annual Stevie® Awards for Women in Business
November 27, 2012 - Fox 5 KVVU-TV
Battle of the Bottom Line: Retailers Go Head to Head for Holiday Shopping Dollars
November 16, 2012 - U.S. News & World Report
Black Friday Backlash: Retailers Take Heat From Employees Over Thanksgiving Hours
November 13, 2012 - U.S. News & World Report
Hillshire, Quaker rise while Kraft falls in consumer satisfaction survey
November 13, 2012 - Crain's Chicago Business
Customer Satisfaction With Beverages, Cigarettes and Household Products Mostly Stable Amid Changing Consumer Preferences
October 16, 2012 - heraldonline.com
National Customer Satisfaction Index (NCSI-UK) Results from CFI Group
September 5, 2012 - heraldonline.com
Auto buyers are more satisfied with major automakers, list says
August 21, 2012 - Detroit Free Press
CFI Group’s New Document Management Module Provides Organizations the Flexibility to Access Documents Remotely from the Cloud
July 13, 2012 - MarketWatch
CFI Group’s New Product Suite Helps Organizations Use Customer Satisfaction Feedback to Increase Financial Performance
May 22, 2012 - MarketWatch
Record-High Customer Satisfaction for Energy Utilities Follows Milder Winter
April 17, 2012 - MarketWatch
CFI Group Interview: NCSI-UK Release
Listen to the interview on BBC Radio.
April 11, 2012 - BBC Radio
CFI Group Releases National Customer Satisfaction Index (NCSI-UK) Results
February 28, 2012 - Yahoo! Finance
