News & Events
CFI Group: affecting change throughout the world.
News
- Press Release: Customer Service Representative Performance Key to Improvement in Contact Center Satisfaction, According to CFI Group Study
June 17, 2009
- Press Release: Citizen Satisfaction Sags with Georgia Economy
June 9, 2009
- Press Release: Community Satisfaction Suffers with Economy
June 1, 2009
- Press Release: Citizen Satisfaction with Local Communities Suffers because of Economy; But Upside Opportunities are Significant
May 19, 2009
- Press Release: Citizen Satisfaction with Local Communities Trails Private and Federal
Government Sectors; But Upside Is Significant
for Local Governments
April 23, 2009
- Press Release: New Performance-Tracking Solution Helps Credit Unions Manage Potential Membership Spike
March 25, 2009
- Press Release: New Customer Feedback Solution Offers Advantage for Retailers Facing Bleak Bottom Lines
January 5, 2009
- Press Release: Satisfied Customers Protect Companies in Down-market
October 30, 2008
- Press Release: Consumers Dissatisfied with Cable Prefer Bundled Communications Services from Telecoms
September 30, 2008
- Issue Resolution Drives Loyalty, Retention, Satisfaction, according to CFI Group's Contact Center Satisfaction Index
July 1, 2008
- CFI Group Helps National Business Center Improve Customer Satisfaction
June 10, 2008
- CFI Group and OLC Global Join Forces to Help Call Centers Improve Customer Satisfaction
May 16, 2008
- CFI Group and Cobalt Community Research Team to Help Local Governments Improve Satisfaction
March 17, 2008
- "CFI Group Celebrates 20th Anniversary with Appointment of New CEO"
February 7, 2008
- The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference"
December 4, 2007
- CFI Group Named to Crain's 'Cool Places to Work' List
September 12, 2007
- Customer Satisfaction Gives Telecom Edge Over Cable in Converged Marketplace
July 31, 2007
- Call Center Satisfaction Index Identifies Pleasure and Pain with Contact Centers
June 12, 2007
- CFI Group releases CallSat 2.0 for contact center satisfaction measurement
May 4, 2007
- CFI Announces New Managing Director in Italy
April 2, 2007
- Best Buy retains CFI for customer loyalty and satisfaction
August 1, 2006
- CFI Group appoints Sheri Teodoru to Partner
July 26, 2006
- CFI Group announces results of Mortgage Origination Satisfaction (MOS) study
October 11, 2005
- CFI Group Launches Mortgage Origination Satisfaction Survey
June 2, 2005
- InterFirst Wholesale Mortgage Lending (ABN AMRO) Reports Latest CFI Group Findings
June 2, 2005
- The University of Michigan Releases the 10 Year ACSI Report
May 17, 2005
- CFI
Group Announces the Appointment of Three New Employees
September 14, 2004
- CFI
Group Announces the Appointment
of Three New Employees
June 22, 2004
- CFI
Group Satisfaction Measurement
Product Provides Actionable
Roadmap for Multi-Channel Financial
Services Integration
March 8, 2004
- CFI
Group Extends Partnership with
the Detroit Economic Club
March 11, 2004
- New
Study Shows Challenges For Mortgage
Industry in Face of Reforms,
Rate Increases
Mortgage Banking, October 22,
2003
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