• Banks80.0+5.3%
  • Credit Unions82.0+1.2%
  • Federal Government68.0+6.4%
  • Health Insurance72.0+4.3%
  • Internet Investment Services80.0+5.3%
  • Life Insurance79.0+2.6%
  • Local Government72.5+13.3%
  • Property & Casualty Insurance78.0-1.3%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions82.0+1.2%
Department & Discount Stores74-3.9%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance72.0+4.3%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Customer Feedback Insights
Monitor. Analyze. Act.

CF Analyze

Is your organization making smart business decisions based on data-driven, actionable insights? The CF Analyze suite, a powerful and versatile component of the CFI platform, uses state-of-the-art analysis tools to deliver information—real time, 24 hours a day—for guiding decision-making.

CFI Group client portal

Modeling Engine

The core of the CF Analyze suite is the proprietary Modeling Engine, developed using the renowned science of the American Customer Satisfaction Index (ACSI). Based on nearly 20 years of statistical research involving over 45 different industries, the Modeling Engine not only measures satisfaction, it predicts future behaviors and links satisfaction to financial results.

Core Capabilities

CF Analyze helps organizations transform survey data into meaningful insights. At the core of this suite is our Ad-hoc Analysis and Reporting Portal.  This portal provides 24/7 access to KPIs, segmentation analysis, trending and other forms of advanced analysis of customer experience information.  The Ad-hoc Portal is configurable so that clients can tailor the analysis and reporting for their unique requirements.

Enhanced Capabilities

With CF Analyze, your organization receives more than a satisfaction scorecard. By understanding what factors drive your customer's satisfaction, you can build both positive and profitable customer relationships. Use of ACSI’s credible, time-tested methodology means that you can benchmark your satisfaction scores and impacts with the results of similar organizations and best-in-class companies. The suite's enhanced capabilities support:

  • Text Analytics for adding color and clarity to survey responses through analysis of unstructured data such as survey verbatims.
  • Benchmarking for reliable peer comparison and competitive analysis.
  • Linkage Modeling to link changes in customer satisfaction or employee engagement to financial performance.
  • Customer Journey Mapping to visually chart the entire customer life cycle and improve each step of the customer experience.

Customer Feedback Insights Platform

The CF Analyze suite is an integrated component of CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.

CF Analyze image