• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Customer Feedback Insights
Monitor. Analyze. Act.

Document Management

Quickly respond to customer satisfaction needs when all of your documents are organized on the CFI platform. Cloud-based Document Management by CFI Group makes it easier than ever to manage important documents, allowing you to make better, more informed decisions that drive customer satisfaction.

With Document Management, you can:

  • Manage program documents and related documents in a single location
  • Upload documents at your convenience
  • Store numerous document formats (pdf, ppt, xlsx, doc, csv, etc.)
  • Share documents based on role, allowing users to see only what’s necessary
  • Access any time, any where.

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As a cloud application, Document Management offers users the benefit of access to all documents regardless of physical location or device used, supporting the growing trend of working remotely.

Users can easily manage their files wherever they are, allowing them to quickly respond to customer satisfaction needs. Plus, the application is configurable to meet the needs of each user, allowing organizations to set parameters so that individuals are only able to view permissible documents.

Traditional applications can be awkward and rigid, consequently slowing progress. Document Management provides businesses with a flexible system that gives users the ability to quickly and efficiently access information.

Customer Feedback Insights Platform

Document Management is an integrated component of CFI Group’s Customer Feedback Insights platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.

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