CF Monitor

Does your business put the customer first? If you are not actively listening to your customers, you may be selling them short—or your business. The CF Monitor suite, a powerful and versatile component of the CFI platform, gets you into the mind of your customer—across all channels and touchpoints that define your organization’s customer relationship.

What do we measure?

The CF Monitor suite is backed by over 20 years of experience helping clients solicit feedback—whenever and wherever it will matter the most to their organization. CF Monitor uses industry templates and question libraries that have been built and refined for nearly two decades based on our work with a wide variety of private and public-sector organizations.  We help our clients monitor things like:

• Business-to-Consumer Satisfaction
• Business-to-Business Satisfaction
• Government-to-Citizen Satisfaction
• Employee Engagement
• Brand Assessment

Which channels?

The CF Monitor supports multichannel, continuous monitoring because we understand that your customers experience you in many ways.  Examples of channels we can support include:

• Store/Physical Location
• Call Center
• Website

How to collect feedback?

People communicate in many ways and that’s why we designed the CFI platform to support time-tested, traditional methods as well as newer, emerging ways to listen to the customers’ voices. Our survey and sample management tools can be used to solicit feedback using a variety of data collection methods:

• Email
• Online
• Social Media
• Mobile
• Interactive Voice Response (IVR)
• Telephone
• Paper

Customer Feedback Insights Platform

The CF Monitor suite is an integrated component of CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.