CF Workbench

Are your survey instruments backed by the nationally recognized Gold Standard of customer satisfaction measurement? Unless you are using CF Workbench—the toolset for the CFI platform—the answer is “No.”

Build Powerful Surveys

CF Workbench’s tools are based on the same methodology that produces the highly respected American Customer Satisfaction Index (ACSI)—the only cross-industry measure of customer satisfaction proven to predict financial results. CF Workbench includes:

• Question Library compiled over 20 years and aligned with ACSI methodology.
• Industry Templates for over 45 different economic segments.
• Survey Builder tool that supports skip logic and branching.
• Sample Management tool.

Optimize Information Exchange

Each business has unique requirements when it comes to sharing information—either across organizational hierarchies or between operational systems. CF Workbench enables true collaboration via:

• Portal Configurator to tailor the ad hoc analysis portal so that it works best for your organization.
• Roles/Hierarchies support for your push reporting and workflow functions.
• Client Data Integration API to enable information exchange between the CFI platform and your other operational and financial systems.

Secure Your Data

CFI Group is committed to preserving the security and privacy of its data and information resources. We have developed a set of internal controls to ensure the confidentiality, integrity, and availability of information.

CFI Group’s Technology platform and services have undergone and passed the SSAE 16 audit. The SSAE 16 Audit provides a third-party verification of management’s assertion that a service organization’s policies and procedures are suitably designed to meet control objectives. For CFI’s audit, control objectives included:

• Environmental Security
• Information Security
• Change Management
• Continuity of Operations
• Organization Controls
• Access Controls

Customer Feedback Insights Platform

CF Workbench is an integrated toolset for CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.