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Credit Union Satisfaction Index 2013
2007 was the beginning of a steady uptick in credit union membership as consumers fled the financial crisis going on...
Credit Union Auto Loans Top the List of Member Product Additions in 2013
Credit unions have been on a roll lately. Industry profits,assets, and membership have all grown significantlysince 2007, with indications that...
Government Contact Center Satisfaction Index 2012
This is the fifth year that CFI Group has conducted an extensive study of customer satisfaction with call or contact...
Contact Center Satisfaction Index 2012 (CCSI)
How does my contact center stack up and what are the latest trends? Find out in the Contact Center Satisfaction...
Optimizing Customer Satisfaction and Maximizing Performance
Many organizations, especially those with successful customer satisfaction measurement programs, ultimately ask “When is enough really enough?” Their measurement-inspired action...
Top 10 Customer Satisfaction Survey Best Practices
1. Use Scientific Questionnaire Design. You probably already have a very good idea of what drives customer satisfaction. Customer service...
The American Customer Satisfaction Index (ACSI) Technology: A Methodological Primer
The American Customer Satisfaction Index (ACSI) has a proven relationship with customer spending, shareholder value, cash flows, business performance and...
Getting Started with Customer Journey Mapping
Customer Journey Mapping moves beyond just capturing feedback from customers and instead looks at all of the touchpoints, purchase stages,...
How Retailers Can Make the Most of Customer Satisfaction Data
As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors....
In today’s competitive marketplace, customer satisfaction is critical to long-term profitability. Customers whose needs and desires remain unmet will take...
Government Call Center Satisfaction Index 2011 (GCCSI)
In this, our fifth year of the Call Center Satisfaction Index (CCSI) study, we see our first ever drop in...
Call Center Satisfaction Index 2011 (CCSI)
In this, our fifth year of the Call Center Satisfaction Index (CCSI) study, we see our first ever drop in...
brochures
At the heart of a successful customer experience improvement program is a well-designed and managed action plan to ensure that...
As a complement to your formal survey program, CFI Social Media Monitor listens to and analyzes millions of conversations giving...
CFI Group’s technology platform combines ongoing monitoring of customer feedback with predictive analytics that deliver insights for action to help...
CFI Group helps clients visually chart a customer’s journey throughout the complete lifecycle. By fully understanding the unique journey of...
In an increasingly competitive market for energy, understanding what drives satisfaction is critical for guiding business investments. Demand for new...
Quickly respond to customer satisfaction needs when all of your documents are organized on the CFI platform. Cloud-based Document Management...
Benchmarking and Competitive Intelligence
In today’s highly competitive business climate, satisfying and retaining customers is critical to business success. By monitoring your customers’ experiences,...
With the ever-increasing rate of technological change, companies are more inclined to continually offer bigger,improved, feature-rich products or services, convinced...
Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving...
The American Customer Satisfaction Index
Established in 1994, the American Customer Satisfaction Index (ACSI) is a powerful economic indicator used to track trends in customer...
How to Balance Customer Satisfaction and Profitability
Improve your bottom line with customer satisfaction metrics that optimize satisfaction and maximize profit. Invest in too many customer touchpoints,...
Cost Cutting and Your Customer: What You Should Know about Scaling Back Strategically
Cost-cutting is a smart way for businesses to stay solvent in a rocky economy. But cutting the wrong costs could...
