• Ambulatory Care77+1.3%
  • Consumer Shipping80-1.2%
  • Cooperative Utilities76-5.0%
  • Hospitals75+1.4%
  • Investor-Owned Utilities72-2.7%
  • Municipal Utilities68-6.8%
  • U.S. Postal Service73+5.8%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel76-2.6%
Athletic Shoes78-2.5%
Automobiles & Light Vehicles79-3.7%
Banks76 0.0%
Breweries76-3.8%
Cellular Telephones78 0.0%
Computer Software74-2.6%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions81-4.7%
Department & Discount Stores74-3.9%
Federal Government63.9-0.8%
Fixed-Line Telephone Service69-5.5%
Food Manufacturing76-3.8%
Full-Service Restaurants82 0.0%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance69-1.4%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services76-7.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers63 0.0%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance77-3.8%
Limited-Service Restaurants77-3.8%
Local Government64.0-2.7%
Household Appliances81+1.3%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products77-6.1%
Personal Computers77-1.3%
Property & Casualty Insurance79 0.0%
Soft Drinks79-3.7%
Specialty Retail Stores77-2.5%
Subscription Television Service63-3.1%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players82-4.7%
U.S. Postal Service73+5.8%
Wireless Telephone Service69-4.2%

Remarkable Knowledge.
Experience That Matters.

CFI Case Management

Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

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