• Airlines712.9%
  • Department & Discount Stores77 0.0%
  • Gasoline Service Stations73-2.7%
  • Health & Personal Care Stores77-2.5%
  • Hotels75 0.0%
  • Internet Retail825.1%
  • Internet Travel781.3%
  • Specialty Retail Stores79-1.3%
  • Supermarkets76-2.6%
 
 
Airlines712.9%
Ambulatory Care79-3.7%
Apparel78-1.3%
Athletic Shoes80-1.2%
Automobiles & Light Vehicles82-1.2%
Banks76-2.6%
Breweries79-2.5%
Cellular Telephones782.6%
Computer Software76 0.0%
Consumer Shipping81-3.6%
Cooperative Utilities81-2.4%
Credit Unions85 0.0%
Department & Discount Stores77 0.0%
Federal Government64.4-2.6%
Fixed-Line Telephone Service73-1.4%
Food Manufacturing821.2%
Full-Service Restaurants821.2%
Gasoline Service Stations73-2.7%
Health & Personal Care Stores77-2.5%
Health Insurance70-4.1%
Hospitals76-2.6%
Hotels75 0.0%
Internet Brokerage822.5%
Internet Portal & Search Engines805.3%
Internet News & Opinion741.4%
Internet Retail825.1%
Internet Service Providers63-3.1%
Internet Social Media714.4%
Internet Travel781.3%
Investor-Owned Utilities75-2.6%
Life Insurance80-3.6%
Limited-Service Restaurants80 0.0%
Local Government65.8-6.5%
Household Appliances80 0.0%
Municipal Utilities76 0.0%
Personal Care & Cleaning Products82-1.2%
Personal Computers78-1.3%
Property & Casualty Insurance79-2.5%
Soft Drinks82-2.4%
Specialty Retail Stores79-1.3%
Subscription Television Service65-4.4%
Supermarkets76-2.6%
Telephone service72 0.0%
Televisions & Video Players861.2%
U.S. Postal Service72-6.5%
Wireless Telephone Service72 0.0%

Remarkable Knowledge.
Experience That Matters.

CFI Case Management

Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

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