• Banks76 0.0%
  • Credit Unions81-4.7%
  • Health Insurance69-1.4%
  • Internet Investment Services76-7.3%
  • Life Insurance77-3.8%
  • Property & Casualty Insurance79 0.0%
Ambulatory Care76-3.8%
Athletic Shoes80-1.2%
Automobiles & Light Vehicles79-3.7%
Banks76 0.0%
Cellular Telephones78 0.0%
Computer Software74-2.6%
Consumer Shipping81-3.6%
Cooperative Utilities80-1.2%
Credit Unions81-4.7%
Department & Discount Stores77 0.0%
Federal Government64.4-2.6%
Fixed-Line Telephone Service69-5.5%
Food Manufacturing821.2%
Full-Service Restaurants82 0.0%
Gasoline Service Stations73-2.7%
Health & Personal Care Stores77-2.5%
Health Insurance69-1.4%
Hotels75 0.0%
Internet Investment Services76-7.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail825.1%
Internet Service Providers63 0.0%
Internet Social Media744.2%
Internet Travel781.3%
Investor-Owned Utilities74-1.3%
Life Insurance77-3.8%
Limited-Service Restaurants77-3.8%
Local Government65.8-6.5%
Household Appliances81+1.3%
Municipal Utilities73-3.9%
Personal Care & Cleaning Products82-1.2%
Personal Computers77-1.3%
Property & Casualty Insurance79 0.0%
Soft Drinks82-2.4%
Specialty Retail Stores79-1.3%
Subscription Television Service63-3.1%
Telephone service72 0.0%
Televisions & Video Players82-4.7%
U.S. Postal Service72-6.5%
Wireless Telephone Service69-4.2%

Remarkable Knowledge.
Experience That Matters.

CFI Case Management

Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

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