CFI Case Management
Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.
- Cellular Telephones76
2.7% - Computer Software76
-1.3% - Fixed-Line Telephone Service745.7%
- Internet Service Providers65NA
- Subscription Television Service683.0%
- Wireless Telephone Service722.9%
| Airlines | 67 | | 3.1% |
| Ambulatory Care | 82 | | 1.2% |
| Apparel | 79 | | -1.3% |
| Athletic Shoes | 80 | | -1.2% |
| Automobiles & Light Vehicles | 84 | | 1.2% |
| Banks | 77 | | 2.7% |
| Breweries | 81 | | -1.2% |
| Cellular Telephones | 76 | | 2.7% |
| Computer Software | 76 | | -1.3% |
| Consumer Shipping | 82 | | -2.4% |
| Cooperative Utilities | 83 | | 2.5% |
| Credit Unions | 82 | | -5.7% |
| Department & Discount Stores | 77 | | 1.3% |
| Federal Government | 68.4 | | 2.2% |
| Fixed-Line Telephone Service | 74 | | 5.7% |
| Food Manufacturing | 83 | | 2.5% |
| Full-Service Restaurants | 80 | | -2.4% |
| Gasoline Stations | 73 | | -1.4% |
| Health & Personal Care Stores | 77 | | 1.3% |
| Health Insurance | 72 |   | 0.0% |
| Hospitals | 78 | | 2.6% |
| Hotels | 77 | | 0.0% |
| Internet Brokerage | 78 | | 2.6% |
| Internet Portal & Search Engines | 79 | | -1.3% |
| Internet News & Information | 73 | | 0.0% |
| Internet Retail | 82 | | 1.2% |
| Internet Service Providers | 65 | | NA |
| Internet Social Media | 69 | | -1.4% |
| Internet Travel | 76 | | -2.6% |
| Investor-Owned Utilities | 77 | | 1.3% |
| Life Insurance | 81 | | 1.3% |
| Limited-Service Restaurants | 80 | | 1.3% |
| Local Government | 69.1 | | 3.0% |
| Major Appliances | 81 | | 0.0% |
| Municipal Utilities | 76 | | 0.0% |
| Personal Care & Cleaning Products | 83 | | 0.0% |
| Personal Computers | 80 | | 2.6% |
| Property & Casualty Insurance | 78 | | -6.0% |
| Soft Drinks | 84 | | -1.2% |
| Specialty Retail Stores | 78 | | -1.3% |
| Subscription Television Service | 68 | | 3.0% |
| Supermarkets | 77 | | 1.3% |
| Televisions & Video Players/Recorders | 86 | | 1.2% |
| U.S. Postal Service | 75 | | 1.4% |
| Wireless Telephone Service | 72 | | 2.9% |
