Credit Union Barometer
Build strong, loyal, and profitable member relationships by knowing, not guessing, what is important to members. Credit Union Barometer by CFI Group is an ongoing survey program that measures key aspects of the member experience and provides a detailed look at how to improve member satisfaction using the science of the American Customer Satisfaction Index (ACSI).
Developed specifically for credit unions, Credit Union Barometer not only benchmarks your member’s experience across multiple aspects of your organization, but also compares your credit union against the industry. Easy to set up and administer, you can be up and running in a matter of weeks with real-time, drilldown dashboard access to survey data that provides specific direction for improving member satisfaction.