How engaged are your employees with their jobs and how satisfied are they with their workplace? By finding the answers to these questions, you can create loyalty—from the inside out. As a proven indicator of an organization’s success, strong employee engagement is imperative to help agencies achieve their mission. The higher an agency’s employee engagement, the lower its turnover and associated costs. CFI Group (CFI), as a founding partner and patent-holder of the American Customer Satisfaction Index (ACSI) methodology and the only organization licensed to provide the ACSI methodology to the federal government, helps agencies determine how to motivate and retain their best employees to fulfill their missions to citizens.