• Apparel79+3.9%
  • Athletic Shoes80+2.6%
  • Breweries83+9.2%
  • Computer Software819.5%
  • Food Manufacturing83+9.2%
  • Household Appliances821.2%
  • Personal Care & Cleaning Products83+7.8%
  • Personal Computers781.3%
  • Soft Drinks84+6.3%
  • Televisions & Video Players876.1%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks76 0.0%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions81-4.7%
Department & Discount Stores74-3.9%
Federal Government63.9-0.8%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance69-1.4%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services76-7.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance77-3.8%
Limited-Service Restaurants79+2.6%
Local Government64.0-2.7%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance79 0.0%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Remarkable Knowledge.
Experience That Matters.

Industry Studies

banking

Bank Satisfaction Barometer 2015

The third edition of the CFI Group’s bank customer survey resulted in an overall score of 79 (on a 0-100...

Bank Satisfaction Barometer 2015 Infographic

A visual representation of the Bank Satisfaction Barometer results for 2015 (scroll to download PDF). To download full report, click...

Small Business Forecast 2015

Small business owners are more optimistic about the health of the economy and their own potential for economic growth than...

Small Business Forecast 2015 Infographic

A visual representation of the Small Business Forecast 2015 (scroll to download PDF). To download full report, click here....

Small Business Forecast 2014

Presenting the inaugural results of the Bank of America/CFI Group Small Business Forecast for 2014. Download the report below and check...

Bank Satisfaction Barometer 2014

In the second installment of the Bank Satisfaction Barometer, CFI Group finds that Banking satisfaction scores a point higher than in 2013,...

Bank Satisfaction Barometer 2014 Infographic

A visual representation of the Bank Satisfaction Barometer results for 2014 (scroll to download PDF). To download full report, click...

The UK Banking Customer’s Growing Preference for Mobile Banking

Smartphones are a part of daily life in the United Kingdom. eMarketer estimates there are 31 million smartphone users in...

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call centers

Contact Center Satisfaction Index 2016 (CCSI)

CFI Group has been actively working in the contact center industry for over 10 years. After several years, and a...

Contact Center Satisfaction Index 2016 Infographic

A visual representation of the Contact Center Satisfaction Index 2016 (scroll to download PDF)....

Government Contact Center Satisfaction Index 2016 (GCCSI)

This is the eighth year that CFI Group has conducted an extensive study of customer satisfaction with call or contact...

Government Contact Center Satisfaction Index 2016 Infographic

A visual representation of the Government Contact Center Satisfaction Index 2016 (scroll to download PDF). To download the full report,...

Government Contact Center Satisfaction Index 2014 (GCCSI)

This is the seventh year that CFI Group has conducted an extensive study of customer satisfaction with government contact centers...

Government Contact Center Satisfaction Index 2014 Infographic

A visual representation of the Government Contact Center Satisfaction Index 2014 (scroll to download PDF). To download the full report,...

Contact Center Satisfaction Index 2014 (CCSI)

Consumer satisfaction with contact centers rebounded slightly in 2014, according to the CFI Group’s Contact Center Satisfaction Index (CCSI) released...

Contact Center Satisfaction 2014 Infographic

A visual representation of the Contact Center Satisfaction 2014 (scroll to download PDF). To download the full report, click here....

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credit unions

Credit Union Satisfaction Index 2016 (CUSI)

CFI Group’s CUSI 2016 study asked credit union members to rate various aspects of their credit union experience. Survey respondents...

Credit Union Satisfaction Index 2016 Infographic

A visual representation of the Credit Union Satisfaction Index results for 2016 (scroll to download PDF)....

Credit Union Satisfaction Index 2015

The results of the Credit Union Satisfaction Index 2015 study highlight the evolving landscape of financial institutions, most notably the...

Credit Union Satisfaction Index 2015 Infographic

A visual representation of the Credit Union Satisfaction Index results for 2015 (scroll to download PDF). To download full report,...

Credit Union Satisfaction Index 2014

In the second installment of the Credit Union Satisfaction Index (CUSI), CFI Group finds that credit union member satisfaction remains very high....

Credit Union Satisfaction Index 2014 Infographic

A visual representation of the Credit Union Satisfaction Index results for 2014 (scroll to download PDF). To download full report,...

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retail

Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security

The focus of the latest Radial sponsored report centers around the importance of having multiple options for returning products purchased...

Holiday Retail Report Sponsored by Radial

As online retailers prepare for the ultra-competitive holiday season, advanced knowledge of consumers’ preferences informs decision makers about the services...

Fulfilling Modern-Day Shoppers’ High Expectations

Understanding the preferences of today’s discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a...

Retail Report: Understanding Your Customers to Build Brand Allegiance

CFI Group and eBay Enterprise surveyed 500 consumers about their shopping experience. The results underscore not only the significance of...

Holiday Outlook Report Sponsored by eBay Enterprise

What matters most during the peak holiday shipping season? The Holiday Outlook Report 2015 answers that question. Uncovering the latest...

Technology Update Sponsored by eBay Enterprise

With 96 percent of consumers now using both a store’s physical location and website while shopping, retailers are not performing...

Retail Satisfaction Barometer 2015

Consumer satisfaction with the retail experience has dropped slightly over the past year, according to results of CFI Group’s Retail...

Retail Satisfaction Barometer 2015 Infographic

A visual representation of the Retail Satisfaction Barometer 2015 (scroll to download PDF). To download the full report, click here....

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