Contact Center Satisfaction Index 2016 (CCSI)
CFI Group has been actively working in the contact center industry for over 10 years. After several years, and a growing customer base, the need for a national index to inform our insights and increase our understanding of trends in this important sector resulted in the very first CCSI index in 2007. Since its inception the CCSI has provided a benchmark for the industry and served as an important indicator of evolving trends in an increasingly important company touch point with customers.
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