Credit Union Satisfaction Index 2016 (CUSI)
CFI Group’s CUSI 2016 study asked credit union members to rate various aspects of their credit union experience. Survey respondents were asked to rate their overall level of satisfaction as well as their likelihood to recommend, increase their business with, and remain a member of their credit union. In addition, the CUSI 2016 examined the key drivers of satisfaction and the desired business outcomes affected by satisfaction.
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