• Apparel79+3.9%
  • Athletic Shoes80+2.6%
  • Breweries83+9.2%
  • Computer Software819.5%
  • Food Manufacturing83+9.2%
  • Household Appliances821.2%
  • Personal Care & Cleaning Products83+7.8%
  • Personal Computers781.3%
  • Soft Drinks84+6.3%
  • Televisions & Video Players876.1%
Ambulatory Care77+1.3%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks76 0.0%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions81-4.7%
Department & Discount Stores74-3.9%
Federal Government63.9-0.8%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance69-1.4%
Internet Investment Services76-7.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance77-3.8%
Limited-Service Restaurants79+2.6%
Local Government64.0-2.7%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance79 0.0%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Remarkable Knowledge.
Experience That Matters.

Industry Studies — Retail

Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security

The focus of the latest Radial sponsored report centers around the importance of having multiple options for returning products purchased...

Holiday Retail Report Sponsored by Radial

As online retailers prepare for the ultra-competitive holiday season, advanced knowledge of consumers’ preferences informs decision makers about the services...

Fulfilling Modern-Day Shoppers’ High Expectations

Understanding the preferences of today’s discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a...

Retail Report: Understanding Your Customers to Build Brand Allegiance

CFI Group and eBay Enterprise surveyed 500 consumers about their shopping experience. The results underscore not only the significance of...

Holiday Outlook Report Sponsored by eBay Enterprise

What matters most during the peak holiday shipping season? The Holiday Outlook Report 2015 answers that question. Uncovering the latest...

Technology Update Sponsored by eBay Enterprise

With 96 percent of consumers now using both a store’s physical location and website while shopping, retailers are not performing...

Retail Satisfaction Barometer 2015

Consumer satisfaction with the retail experience has dropped slightly over the past year, according to results of CFI Group’s Retail...

Retail Satisfaction Barometer 2015 Infographic

A visual representation of the Retail Satisfaction Barometer 2015 (scroll to download PDF). To download the full report, click here....