• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Remarkable Knowledge.
Experience That Matters.

Fulfilling Modern-Day Shoppers’ High Expectations

Understanding the preferences of today’s discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a full range of shipping options or risk losing them to a competitor.
The May 2016 Retail Report shares the results of a random survey with 500 shoppers, analyzing the role of cross-channel fulfillment and how various delivery options affect the shopping experience.

Among the key takeaways:

  • One-third would abandon their online cart and shop with a competitor if a specific delivery time was not provided.
  • 78 percent of respondents said having the ability to pick up an online order in-store is Somewhat to Extremely Important, citing saving time and saving money as the primary reason for that level of importance.
  • 85 percent are willing to increase the size of their order to qualify for free shipping.

The report also examines shoppers’ feelings about credit card fraud (87 percent are concerned with having data stolen or compromised) and social media (75 percent who share a bad shopping experience expect a response from the retailer).

Click here for Press Release

To download the full report, click below:

Download PDF