Events
The 8th Annual Government Customer Support Conference and Expo 2009
May 4 – 6
Alexandria, Virginia
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10th Annual Call Center Week
June 14 – 18
Las Vegas, NV
Guest Speaker: Sheri Teodoru
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Press Release
New PerformanceTracking
Solution Helps Credit Unions
Manage Potential Membership Spike
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Citizen Satisfaction with Local Communities Trails Private and Federal Government Sectors; But Upside Is Significant for Local Governments
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In the News
Research Finds Opportunity and Challenge in Satisfaction Scores
April 15, CUtimes.com
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Strengthening Customer Relationships for Long Term Profitability
March 17, TMCnet.com
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Retail Stock Prices Correlate With Customer Satisfaction: Study
Feb 27, Twice.com
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Customer Service: When Service Means Survival
Feb 18, bussinessweek.com
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Study: Crisis effects bank customers' satisfaction
Feb 18, Cuna.org
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Credit Unions Thump Banks in Satisfaction Survey
Feb 17, CUtimes.com
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Credit Union MonitorSM by CFI Group
Credit Union Monitor by CFI Group offers state-of-the-art measurement, ready-to-access results, and in-depth analysis of Credit Union performance to help you best satisfy your current members and attract new members who are currently banking with larger financial institutions.
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How Retailers Can Make the Most of Customer Satisfaction Data
As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard-earned money and pursuing creative ways to stretch their dwindling budgets. In turn, under the pressure of unprecedented revenue losses, many retailers are nervously attempting to cut operating costs and remain competitive by slashing prices, reducing staff levels, and trimming inventories.
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2009 National Baseline Study Results: Cobalt Citizen Satisfaction Survey
Currently, state and local governments across the country are struggling to balance budgets in the face of an economic slowdown, a weakening housing market and rising unemployment, all key factors in the revenue they collect. In the coming months, local governments will be forced to make a number of difficult decisions about how to allocate scarce resources across an array of public programs and services and/or raise taxes to generate more revenue. Incorporating input from community residents into local policy decisions is vital to the democratic process and necessary to ensure a successful program of change. Good government depends on strong public support and a citizenry that is invested in the development and growth of their community.
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Cost-Cutting & Your Customer: What You Should Know about Scaling Back Strategically
Cost-cutting is a smart way for businesses to stay solvent in a rocky economy. But cutting the wrong costs could affect customer loyalty, undoing initial profitability gains. CFI Group can help you identify the most profitable cost-cutting strategies to keep your customer relationships strong and your bottom line on track.
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B2B MonitorSM by CFI Group
B2B Monitor by CFI Group offers unrivaled measurement, easily accessible real-time results, and in-depth analysis of your company’s performance to help you best satisfy your customers.
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