Government Websites 2016
This study provides much needed information about citizens' perceptions of agency websites, but also profiles the citizen visitors to understand where and why they are visiting. Agencies can use this report to improve the online experience for citizens, make informed resource allocation decisions, and decrease the use of more expensive forms of contact.
For general information about CFI Group's government work and the department/agencies we work with, please click here.
To download the full report, click below: