Is your organization leveraging its most strategic asset ... the customer? CFI Group knows customer satisfaction—from what factors drive your customers’ complete experience to how changes in satisfaction will directly impact your bottom line.
CFI Group provides an array of services to support its technology platform. Services are delivered by highly trained and seasoned experts in the areas of market research, statistical analysis, strategic consulting, and technology implementation.
From initial project planning through to implementation, CFI consultants engage directly with our clients to make sure that goals are met and results are maximized. Put simply, we will be available to help you over the complete course of the client relationship.
Among the services our team provides are:
- Customer Satisfaction Measurement
- Brand Assessment
- Custom Research
- Financial Linkage Analysis
- Customer Journey Mapping
- Training & Knowledge Transfer
By engaging our services, your organization will leverage the power of the recognized and respected methodology of the American Customer Satisfaction Index (ACSI). We work closely with our clients to apply ACSI methodology in a way that will drive continuous improvement in every aspect of their customer relationship.
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