Services

Credit Union MonitorSM by CFI Group

Headline

Credit Union Monitor, the member satisfaction tracking solution from CFI Group, helps credit unions drive deeper relationships, more referrals and higher member retention through continuous measurement and actionable recommendations generated from the most accurate, precise, and reliable member satisfaction model in the market.

  • Measure every element of your members' experience. Using unique "voice of the customer" data, identify your key drivers of customer satisfaction and profitabilty.
  • Utilize state-of-the-art measurement methodology. Credit Union Monitor is driven by the same methodology as the nationally-recognized American Customer Satisfaction index (ACSI), acknowledged as the "gold standard" in customer satisfaction measurement.
  • Track and report performance at every level. Credit Union Monitor's online dashboard provides all levels of your organization with real-time, drill down access to survey results and analytics, including customer segmentation data.
  • Prioritize actions for maximum impact and ROI. Identify where improvements are most relevant for your members and calculate optimal operational target levels (not too low, not too high) to help reduce costs and deliver extraordinary customer service.
  • Get a customized action plan to improve satisfaction. Receive consultations from CFI Group experts and detailed reports identifying how to profitably improve satisfaction and loyalty.

 

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Happy Members Make A Healthy Bottom Line

CFI Group surveyed 1000 Credit Union members – the findings demonstrate why member satisfaction measurement programs should be given high priority and visibility within credit unions to successfully face today’s new and exciting challenges.


Predict Success

Credit Union Monitor gives credit union executives the confidence that comes from knowing what’s important to members and what will impact their loyalty to your institution.