Latest ACSI Data

Computer Software 78.0 ▼ -3.7%
Household Appliances 80.0 ▼ -2.4%
Personal Computers 77.0 ▼ -1.3%
Television & Video Players 85.0 ▼ -2.3%
Automobiles & Light Vehicles 81.0 ▼ -1.2%
Internet News and Opinion 75.0 ▼ -0.8%
Internet Search Engines and Information 76.0 ▼ -1.3%
Internet Social Media 73.0 ◄► 0.0%
Full-Service Restaurants 78.0 ▼ -3.7%
Limited-Service Restaurants 79.0 ◄► 0.0%
Cellular Telephones 79.0 ◄► 0.0%
Fixed-line Telephone Service 70.0 ◄► 0.0%
Internet Service Providers 64.0 ◄► 0.0%
Subscription Television Service 64.0 ▼ -1.5%
Wireless Telephone Service 73.0 ▲ +2.8%

THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.

  • PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
  • EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
  • ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
  • LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.

 

FEATURED CLIENTS

FEATURED RESOURCES

 

THE CFI GROUP PROCESS

CONTACT US

We want to hear from you.
Contact us today!



Uncover More Insight: