Latest ACSI Data
Full-Service Restaurants 78.0 ▼ -3.7%
Limited-Service Restaurants 79.0 ◄► 0.0%
Cellular Telephones 79.0 ◄► 0.0%
Fixed-line Telephone Service 70.0 ◄► 0.0%
Internet Service Providers 64.0 ◄► 0.0%
Subscription Television Service 64.0 ▼ -1.5%
Wireless Telephone Service 73.0 ▲ +2.8%
Airlines 75.0 ▲ +4.2%
Hotels 76.0 ▲ +2.7%
Internet Travel Services 79.0 ◄► 0.0%
Ambulatory Care 77.0 ◄► 0.0%
Consumer Shipping 81.0 ▲ +1.3%
Cooperative Utilities 77.0 ▲ +2.6%
Hospitals 75.0 ◄► 0.0%
Investor-Owned Utilities 75.0 ▲ +4.2%
Local Government 72.5 ▲ +13.3%
Municipal Utilities 72.0 ▲ +5.9%
U.S. Postal Service 73.0 ◄► 0.0%
Federal Government 68.0 ▲ +6.4%
THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- June 27, 2017
Are you preparing and empowering your people to provide differentiated experiences that drive profitable loyalty?- Date
- June 23, 2017
center Measuring the Customer Experience Adapted from Dr. Claes Fornell’s book | June 23, 2017 The Satisfied Customer: Winners and Losers in the Battle for Buyer […]- Date
- June 20, 2017
center Filtering Adapted from Dr. Claes Fornell’s book | June 20, 2017 The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference no-repeat;center top;; […]- Date
- June 15, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.
Discover and Analyze
Insight that Matters
CFI Group's consulting team applies their expertise to identify insights and opportunities for your organization to improve.
Prioritize and Act
to Improve Performance
CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results.