Latest ACSI Data

Internet News and Opinion 75.0 ▼ -0.8%
Internet Search Engines and Information 76.0 ▼ -1.3%
Internet Social Media 73.0 ◄► 0.0%
Full-Service Restaurants 78.0 ▼ -3.7%
Limited-Service Restaurants 79.0 ◄► 0.0%
Cellular Telephones 79.0 ◄► 0.0%
Fixed-line Telephone Service 70.0 ◄► 0.0%
Internet Service Providers 64.0 ◄► 0.0%
Subscription Television Service 64.0 ▼ -1.5%
Wireless Telephone Service 73.0 ▲ +2.8%
Airlines 75.0 ▲ +4.2%
Hotels 76.0 ▲ +2.7%
Internet Travel Services 79.0 ◄► 0.0%
Ambulatory Care 77.0 ◄► 0.0%
Consumer Shipping 81.0 ▲ +1.3%
Cooperative Utilities 77.0 ▲ +2.6%
Hospitals 75.0 ◄► 0.0%
Investor-Owned Utilities 75.0 ▲ +4.2%
Local Government 72.5 ▲ +13.3%
Municipal Utilities 72.0 ▲ +5.9%
U.S. Postal Service 73.0 ◄► 0.0%
Federal Government 68.0 ▲ +6.4%

THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.

  • PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
  • EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
  • ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
  • LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.

 

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