Latest ACSI Data

Full-Service Restaurants 81.0 ▲ +3.8%
Limited-Service Restaurants 80.0 ▲ +1.3%
Cell Phones 79.0 ◄► 0.0%
Fixed-Line Phone Services 70.0 ◄► 0.0%
Internet Service Providers 62.0 ▼ -3.1%
Subscription TV Service 62.0 ▼ -3.1%
Video-on-Demand Service 68.0
Video Streaming Service 75.0
Wirelesss Phone Service 74.0 ▲ +1.4%
Airlines 73.0 ▼ -2.7%
Hotels 76.0 ◄► 0.0%
Internet Travel Services 78.0 ▼ -1.3%
Cooperative Utilities 77.0 ▼ -1.3%
Investor-Owned Utilities 75.0 ◄► 0.0%
Municipal Utilities 75.0 ▲ +4.2%
Ambulatory Care 77.0 ◄► 0.0%
Hospitals 76.0 ▲ +1.3%
Consumer Shipping 81.0 ◄► 0.0%
Department & Discount Stores 77.0 ▼ -1.3%
Gasoline Stations 76.0 ◄► 0.0%
Health & Personal Care Stores 79.0 ▲ +1.3%
Internet Retail 82.0 ▼ -1.2%
Specialty Retail Stores 79.0 ▼ -1.3%
Supermarkets 79.0 ▲ +1.3%
Financial Advisors 81.0 ◄► 0.0%

THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.

  • PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
  • EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
  • ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
  • LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.

 

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