Latest ACSI Data
THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.
center Download Infographic https://cfigroup.com/wp-content/uploads/CFI-ccsi-2018-infographic.pdf icon-download left Download Press Release https://cfigroup.com/ccsi-2018-press-release/ icon-download left description Contact centers are big business. Consulting firm A.T. Kearney estimates the global contact […]
- April 5, 2018
AUTHOR by Saraswati Kheterpal Mehta | February 27, 2018 no-repeat;center top;; auto 0px 15 default default SUMMARY Customer complaints represent opportunity. Organizations that effectively act on […]
- February 27, 2018
AUTHOR by David Ham | February 22, 2018 no-repeat;center top;; auto 0px 15 default default SUMMARY Expectation questions in a survey can provide value as customer […]
- February 22, 2018
We see four opportunities for government website managers to continue this improvement: Don’t forget the Boomers+, Design for Digital Wayfinding, Remember desktops/laptops, and Ensure market demand for new apps.- See more at: https://cfigroup.com/resource-item/government-websites-2017/#sthash.HtCcxpnV.dpuf
- February 15, 2018
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.