Latest ACSI Data
THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED METHODOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index (ACSI). We are the only company within the United States licensed to apply the patented ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented ACSI methodology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.
center Description The past decade has brought dramatic improvement in the technology and systems available to contact center managers providing multi-channel service and support to US […]
- April 27, 2017
If you are a leader, take proactive measures now to assess your workplace climate and protect your organization from potential discrimination or harassment.
- April 21, 2017
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.