THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- July 30, 2020
center description After a promising start, 2020 has proven to be a year of nearly unprecedented upheaval for retail brands, many of which have struggled to […]- Date
- July 7, 2020
center A new CFI Group report shows government contact center satisfaction rose slightly to 64, as measured on a 0-100 scale, up 1% from 2019. According […]- Date
- June 2, 2020
center Since 2007, CFI Group has conducted an extensive study of customer satisfaction contact centers using the proven technology powered by our patented customization of the […]- Date
- May 20, 2020
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI-Radial-May2020-release.pdf icon-download left description The pace of change in retail customer service in recent years has been profound, with new technologies and […]- Date
- April 29, 2020
center The COVID-19 pandemic has changed the way nearly all Americans are working these days. In this unprecedented time, new data is in high demand and […]- Date
- April 14, 2020
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- March 4, 2020
center Download Press Release PDF icon-download left CFI Group’s 2019 year-end Credit Union Satisfaction Index (CUSI) is 83, as measured on a 0-100 scale, down three […]
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.
Discover and Analyze
Insight that Matters
CFI Group's consulting team applies their expertise to identify insights and opportunities for your organization to improve.
Prioritize and Act
to Improve Performance
CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results.