76%
How many retail customers will shop at a competitor’s website if a retailer runs out of product?
65%
How many retail customers are willing to purchase additional items to qualify for free shipping?
95%
How many retail customers are willing to wait up to five days for standard shipping?
47%
How many retail customers will shop with competitors the next time if a retailer’s shipment arrives later than expected?
December 13
How many retail customers prefer live chat for customer service during the holiday season?
47% of online shoppers will shop with competitors the next time if a retailer’s shipment arrives later than expected.*
Offering in-store pickup and marketing free shipping promotions can be attractive to online shoppers, but whatever shipping option is selected, it is important that retailers never lose sight of the importance of having purchases delivered on time. When orders arrive later than expected, 47% of surveyed shoppers said they would shop competitors before considering the offending retailer in the future.
* US shopper findings form the Radial Report - August 2017
Other Resources
- Date
- December 12, 2017
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]- Date
- September 21, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.- Date
- August 24, 2017
center description Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers be […]- Date
- August 23, 2017
center Author by Caroline Gooding | UK | August 23, 2017 no-repeat;center top;; auto 0px 15 default default Summary When evaluating new products or service offerings, […]- Date
- July 21, 2017
Customers registered with an in-house customer database are likely to be more satisfied than those identified through an external research panel.- Date
- May 31, 2017
center Description What Makes an Online Customer a Repeat Customer? As the growth of technology rages on in today’s online marketplace, retailers have the opportunity to […]
