WHAT WE DO
CFI Group helps agencies deliver exceptional experiences by giving a voice to customers and employees.
WHAT YOU GET
DEDICATED TEAMS
Program teams provide end-to-end management and administration of your program
PROVEN METHODOLOGY
Analysis and benchmarks based on the scientifically-proven American Customer Satisfaction Index® (ACSI) Methodology
CUSTOM SOLUTIONS
Programs tailored to your specific needs to provide actionable insights that boost operational effectiveness.
METHODICAL MEASUREMENT
Survey and sampling designs maximize data quality while minimizing the burden on respondents
PREDICTIVE ANALYTICS
Online dashboard refreshed daily with filtering, segmentation, and analysis of respondent comments
PLATFORM INDEPENDENCE
Flexibility to integrate with your existing data collection and reporting systems, or use our robust set of tools
WHY CHOOSE US
Only CFI Group service teams provide the insight that comes with over 30 years expertise applying customized ACSI methodology in every U.S. Executive Branch Department.
CFI Group’s services are available through the GSA MOBIS schedule or through Department of Interior’s Federal Consulting Group (FCG).
Other Resources
- Date
- October 28, 2019
CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee engagement - See more at: https://cfigroup.com/resource-item/gov-employee-engagement/#sthash.mwSKJ00M.dpuf- Date
- May 2, 2019
center WHAT WE DO WHAT WE DO CFI Group helps public-sector organizations understand citizen and employee perspective by measuring experience, analyzing results, and recommending key areas […]- Date
- December 19, 2018
CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee engagement - See more at: https://cfigroup.com/resource-item/gov-employee-engagement/#sthash.mwSKJ00M.dpuf- Date
- October 11, 2018
center Download Higher Ed PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-higher-ed-overview-2019.pdf icon-download left #45546d #45546d What we do WHAT WE DO CFI Group helps improve the campus experience by giving a […]
