THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- March 4, 2020
center Download Press Release PDF icon-download left CFI Group’s 2019 year-end Credit Union Satisfaction Index (CUSI) is 83, as measured on a 0-100 scale, down three […]- Date
- December 27, 2019
AUTHOR by Mark Galauner | December 28, 2019 no-repeat;center top;; auto 0px 15 default default SUMMARY As it turns out, psychics and fortune tellers have plenty […]- Date
- December 19, 2019
AUTHOR by Justin Leopold | December 19, 2019 no-repeat;center top;; auto 0px 15 default default SUMMARY To gain buy-in throughout the organization, a top-down approach should […]- Date
- December 3, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_December2019-PressRelease.pdf icon-download left description A new retail report by CFI Group and Radial shows that 38% of customers generally avoid participating in […]- Date
- August 23, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_August2019-PressRelease.pdf icon-download left description A new retail report based on a survey conducted by CFI Group and Radial shows that today’s shoppers […]- Date
- June 12, 2019
center AUTHOR by Mark Galauner | June 29, 2019 no-repeat;center top;; auto 0px 15 default default Intro Data programs now have given anybody with a spreadsheet […]- Date
- May 27, 2019
center AUTHOR by Michael Maas | May 21, 2019 no-repeat;center top;; auto 0px 15 default default Intro Measuring customer satisfaction is now routine at just about […]- Date
- May 22, 2019
center AUTHOR by Sheri Petras | May 23, 2019 no-repeat;center top;; auto 0px 15 default default Intro NPS is a noisy and volatile metric. Companies that […]
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.
Discover and Analyze
Insight that Matters
CFI Group's consulting team applies their expertise to identify insights and opportunities for your organization to improve.
Prioritize and Act
to Improve Performance
CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results.