THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index (ACSI®). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- September 19, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- September 7, 2023
by David Ham | September 7, 2023 With the amount of money involved in professional sports contracts, the current trend toward deeper analysis makes good business sense. However, […]- Date
- August 22, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- July 25, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- June 27, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- June 6, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- June 2, 2023
by David Ham June 1, 2023 I will start by stating the obvious, inflation is forcing consumers to make tradeoffs and difficult decisions. This puts businesses […]
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.
Discover and Analyze
Insight that Matters
CFI Group's consulting team applies their expertise to identify insights and opportunities for your organization to improve.
Prioritize and Act
to Improve Performance
CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results.