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May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer?

Retail Report: What Makes an Online Customer a Repeat Customer? Understanding how consumers engage in the fast-paced environment of online shopping ANN ARBOR, Mich., May. 31, […]
April 27, 2017

Government Contact Center Satisfaction Inches Up – Apr. 27, 2017

Government Contact Center Satisfaction Inches Up CFI Group’s annual 2017 Government Contact Center Satisfaction Index report shows the importance of balancing new technology with empowering representatives […]
Featured Partners

CFI Group works together with these organizations to provide our clients with the most advanced solutions.
Clients

As one of the first CX measurement companies, CFI Group has helped hundreds of government, business and nonprofit organizations improve operations and strengthen customer relationships.
Careers

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events. And we love our corporate dog, Wilson.
 
 

Our Management Team

History

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of the citizen experience with the federal government.
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