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August 15, 2017

Retail Report: Free Shipping and Other Customer-Centric Offerings Drive Holiday Sales – August 15, 2017

A new report by CFI Group and Radial underscores how retailers can leverage flexibility in fulfillment to drive revenue. ANN ARBOR, Mich., August 15, 2017 – […]
July 11, 2017

Customer Satisfaction with Contact Centers Remains Low – July 11, 2017

CFI Group’s annual 2017 Contact Center Satisfaction Index report underscores the need to empower frontline representatives to handle customer inquiries. ANN ARBOR, Mich., July 11, 2017 […]
May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer? – May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer? Understanding how consumers engage in the fast-paced environment of online shopping ANN ARBOR, Mich., May. 31, […]
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CFI Group works together with these organizations to provide our clients with the most advanced solutions.
Clients

As one of the first CX measurement companies, CFI Group has helped hundreds of government, business and nonprofit organizations improve operations and strengthen customer relationships.
Careers

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events. And we love our corporate dog, Wilson.
 
 

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History

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of the citizen experience with the federal government.
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