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December 14, 2017

Credit Union Members Do Not Plan to Add Services in 2018 – December 14, 2017

A new study by CFI Group shows that only 20% of credit union members say that they plan to add services next year ANN ARBOR, Mich., […]
November 14, 2017

Retail Report: Online Customers Value Return Option Flexibility and Improved Fraud Detection – November 9, 2017

A new report by CFI Group and Radial shows that retailers can drive future revenue by providing convenient return options and minimal fraud detection disruption ANN […]
October 13, 2017

2017 Customer Satisfaction with Banks Down from 2016 – October 13, 2017

2017 Customer Satisfaction with Banks Down from 2016 Bank Satisfaction Barometer drops to 3 points to 79 ANN ARBOR, Mich., Oct. 13, 2017 – The Bank […]
Featured Partners

CFI Group works together with these organizations to provide our clients with the most advanced solutions.
Clients

As one of the first CX measurement companies, CFI Group has helped hundreds of government, business and nonprofit organizations improve operations and strengthen customer relationships.
 
Careers

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events. And we love our corporate dog, Wilson.
 

Our Management Team

History

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of customer and citizen experience.
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