Upcoming Events

EACUBO Annual Meeting — Baltimore, MD - October 13-16, 2019

Come visit us at the Eastern Association of College and University Business Officers (EACUBO) Annual Meeting and Expo. We'll be in booth #416!

CFI Group Gov CX Forum — Washington, DC - November 06, 2019

Join CFI Group, the Federal Consulting Group (FCG), and agency professionals for an opportunity to explore best practices with your peers who measure and manage the customer or employee experience at their agencies. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies. This event is open to government employees.

Featured Partners

CFI Group works together with these organizations to provide our clients with the most advanced solutions.

As one of the first CX measurement companies, CFI Group has helped hundreds of government, business and nonprofit organizations improve operations and strengthen customer relationships.

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events. And we love our corporate dog, Wilson.

Our Management Team

Dr. Claes Fornell
Founder and Chairmain
Sheri Petras, CEO
Sheri Petras

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of customer and citizen experience.

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