Past Events

Medallia City Tour — Washington, DC - December 12, 2019, Washington Marriott at Metro Center

Sheri Petras, CFI Group CEO, guest speaker

The Government Experience Event is your ticket into a community of experience management professionals committed to delivering exceptional experiences. This is where pioneers & experience champions unite to shape, experience, & challenge the future of government experience (GX): customer experience (CX), employee experience (EX), and Voice of the Public (VOP).

Join us to hear how government and business leaders are reinventing and changing their organizations to be truly customer-centric.

Featured Partners

CFI Group works together with these organizations to provide our clients with the most advanced solutions.

As one of the first CX measurement companies, CFI Group has helped hundreds of government, business and nonprofit organizations improve operations and strengthen customer relationships.

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events. And we love our corporate dog, Wilson.

Our Management Team

Dr. Claes Fornell
Founder and Chairmain
Sheri Petras, CEO
Sheri Petras

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of customer and citizen experience.

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