Careers


If you’re the type of person who has a drive for excellence, is always asking “Why?”, and hates being bored, then CFI Group might be the place for you. We are passionate about what we do. Our analysts provide insight that helps our business clients profitably grow, and our government clients better serve their citizen customers.

CFI Group offers a fun, fast-paced work environment, but we also understand that employees have lives outside of the office. We support this in a number of ways, including flexible hours, a casual dress code and excellent benefits.



Culture

At CFI Group, we believe in working hard and life balance. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Adopt-a-Park or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events.
What does it mean to work at CFI Group? It means ...
working with a variety of clients, from large retailers and service providers to government and military agencies
helping our clients solve complex problems every day
making a positive difference for our community and our employees
working with bright, ambitious, fun people who genuinely care about each other and who thrive on meeting new challenges

Benefits

Employees may take advantage of our comprehensive benefits programs, such as:
  • Medical, dental and vision care coverage
  • Disability and life insurance
  • 401(k) with company matching
  • Flexible spending accounts
  • Paid vacation, holidays and sick leave
  • Employee Assistance Plan
In addition our employees may also enjoy:
  • Professional development
  • Casual dress
  • Summer hours

Current Openings

CFI Group is a fun, fast-paced, growing, Ann Arbor-based professional services firm. We provide strategic customer and employee satisfaction solutions based on methodology of the nation’s leading measure of customer satisfaction, the American Customer Satisfaction Index (ACSI).

CFI Group is an Equal Opportunity Employer.

Reporting Specialist - Ann Arbor, MI (click here)
About the job

Since 1988 CFI Group has delivered customer experience measurement, employee engagement studies, and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As a founding partner of the American Customer Satisfaction Index (ACSI), we consult with leading companies and government entities to help them improve their services to customers and citizens.

The Reporting Specialist plays a vital role in our rewarding partnerships with our clients, ensuring that customer and employee satisfaction reports and presentations are of the highest quality, while working collaboratively within a cross-functional team. As a Reporting Specialist, you will own the creation of project deliverables for all client engagements, ranging from charts, graphs, and tables to reports and presentations.


Principal Responsibilities:

  • Work closely with internal teams to assess project requirements and timelines
  • Think innovatively to determine best method for displaying results
  • Work independently to produce deliverables and review for accuracy
  • Maintain appropriate project documentation
  • Participate in and represent Reporting in client and internal meetings
  • Create and maintain custom reports in Microsoft Excel, PowerPoint, and Word that will be presented to clients
  • Utilize automated reporting solutions to streamline processes and increase individual and department-level productivity
  • Utilize Excel macros to generate PowerPoint presentations; standardize and automate data population techniques and formatting
  • Utilize VLOOKUP formulas and Pivot Tables, along with other Excel functions, to populate charts and tables efficiently and accurately
  • Investigate data patterns using SPSS, Excel, and other methods; review sample files (i.e., client-supplied data) and match in additional respondent data to verify results

Required Knowledge, Skills, and Abilities:

  • Bachelor’s degree in a related field
  • Proficient in Microsoft Excel, PowerPoint, and Word and ability to quickly learn new, proprietary technology applications
  • Excellent attention to detail, follow through, multi-tasking, organization, teamwork, and problem-solving skills
  • Demonstrate initiative and ability to handle multiple competing priorities in a fast-paced environment as shown through previous education and/or work experience
  • Strong written, verbal, and interpersonal communication skills
  • Willingness to create custom solutions to resolve individual project requirements
  • Willingness to put in the extra effort needed to meet client expectations

Recommended Knowledge, Skills, and Abilities:

  • Experience with E-Tabs Enterprise report automation software
  • Aptitude for solving complex problems as shown by designing new systems and workflows
  • Desire to expand capabilities in terms of development and/or scripting, especially with relation to VBA Macros, SPSS Syntax, JSON data, and SQL queries
  • Skilled at creating graphical guides and tutorials to assist others and document new processes
Apply
Sales & Marketing Associate - Ann Arbor, MI (click here)
About the job

CFI Group is an established customer experience (CX) measurement and consulting company based in Ann Arbor, MI. Founded in 1988, we specialize in implementing CX and Employee Engagement programs in the Public and Private sector.

We are seeking a Sales & Marketing Associate to accelerate CFI’s growth in CX measurement and consulting. In this position you will be responsible for prospecting, educating prospects about CFI Group’s methodology and services, and generating qualified leads. You will also work collaboratively with our consulting team to create sales and marketing materials.


Principal Responsibilities:

  • Work with CFI’s consulting team to create and distribute digital and other marketing content
  • Work with CFI’s consulting team to move identified opportunities through the sales funnel
  • Work with CFI partners to create joint offerings where appropriate
  • Respond to incoming inquiries
  • Use Microsoft Dynamics 365 to record sales and marketing activity
  • Use lead generation database to identify Government opportunities
  • Assist consulting team with planning and executing marketing events such as webinars and trade shows
  • Assist in developing statements of work and proposals

Skills Required:

Ability to aggressively pursue new business opportunities in the CX space. Must be able to maintain a professional approach with all potential clients, quickly develop rapport with prospects, probe needs, educate prospects about CFI Group methodology and services, and qualify business potential. Must be able to work collaboratively with CFI’s consulting team to close new business.

Other attributes include:

  • Excellent sales and communications skills
  • Enthusiasm, positive attitude and perseverance
  • Demonstrated organizational skills and motivation to succeed
  • Consultative approach to intellectually challenging business opportunities
  • Familiarity with CX or marketing research
  • Ability to work independently

  • Experience Required:

    • Three plus years of inside sales experience, preferably in a CX or marketing research consulting or services environment.
    • Federal Government sales experience desirable.
    • Knowledge of Microsoft Dynamics 365 CRM software and GovWin lead generation tools (or similar) a plus.
    • Bachelor’s degree required.

    Location:

      Position is based in CFI’s Ann Arbor, MI headquarters. While the position is currently 100% remote due to pandemic restrictions, the position will ultimately be a combination of in-person and remote work. Up to 25% travel may be required.

      Apply

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