Careers


If you’re the type of person who has a drive for excellence, is always asking “Why?”, and hates being bored, then CFI Group might be the place for you. We are passionate about what we do. Our analysts provide insight that helps our business clients profitably grow, and our government clients better serve their citizen customers.

CFI Group offers a fun, fast-paced work environment, but we also understand that employees have lives outside of the office. We support this in a number of ways, including flexible hours, a casual dress code and excellent benefits.

I invite you to explore CFI Group and the opportunities that await you.


Culture

At CFI Group, we believe in working hard and playing hard. But it doesn't stop there. We also believe that it's important to give back to the communities in which we work. Employees have opportunities throughout the year to participate in community service such as Habitat for Humanity or Food Gatherers. We also take time to get to know each other outside the office at company outings and holiday events.
What does it mean to work at CFI Group? It means ...
working with a variety of clients, from large retailers and service providers to government and military agencies
helping our clients solve complex problems every day
making a positive difference for our community and our employees
working with bright, ambitious, fun people who genuinely care about each other and who thrive on meeting new challenges

Benefits

Employees may take advantage of our comprehensive benefits programs, such as:
  • Medical, dental and vision care coverage
  • Disability and life insurance
  • 401(k) with company matching
  • Flexible spending accounts
  • Paid vacation, holidays and sick leave
  • Employee Assistance Plan
In addition our employees may also enjoy:
  • Professional development
  • Exercise facility and locker rooms
  • On-site walking/running path
  • Casual dress
  • Summer hours

Current Openings

If you’re interested in joining a growing company and being a part of our high-performing team, we hope you’ll check out these current career opportunities. CFI Group is a fun, fast-paced, growing, Ann Arbor-based professional services firm. We provide strategic customer and employee satisfaction solutions based on methodology of the nation’s leading measure of customer satisfaction, the American Customer Satisfaction Index (ACSI).

We generally consider resumes that are accompanied by cover letters and salary requirements first. If you don’t see your dream job here, please check back periodically. New openings are posted regularly. We accept resumes for internships year round. If you’d like to investigate internship opportunities, please e-mail your resume and include a cover letter describing your academic endeavors and what type of internship you’re interested in to HR@CFIGroup.com.

CFI Group is an Equal Opportunity Employer.
Senior Consultant - Washington D.C. (click here)
General summary:

The Senior Consultant is one of the primary contacts for a key partnership in the public sector. The job is onsite at the client’s office in Washington DC. The role requires strong analytics and writing skills as well as strategic facilitation and qualitative interviewing.

This position reports to the Program Director.

The Senior Consultant will:
  • be expected to quickly learn the business goals of the organization;
  • be able to conduct qualitative research with internal customers;
  • utilize tools such as Excel and Tableau to better understand the ever-increasing set of customer satisfaction data;
  • perform thorough text analytics analyses on existing customer data using SPSS;
  • execute existing SAS programs with minimum modification to generate reports
  • field business-specific questions from clients about how customer satisfaction data can inform our executive leadership’s decision making;
  • perform extensive quality assurance on quantitative and qualitative data
  • design and develop innovative presentation documents that will explain complicated concepts and process to a broad spectrum of audience;
  • develop conclusions and recommendations from sound scientific analysis; and
  • effectively communicate findings to executive leadership, clients, and stakeholders through various communication channels.
Principal Responsibilities:
  • Qualitative analysis, including report and presentation development and delivery.
  • Development and presentation of insights and recommendations based on qualitative research results and knowledge of client industry/business.
  • Project management as needed for client engagement.
  • Present findings as needed.
  • Coordinate internal resources to ensure superior delivery for clients.
  • Prepare and present project status reports to clients and internal team members.
  • Schedule and lead client conference calls.
  • Help develop training tools/content based on recommended solutions vetted by client leadership.
  • Train clients on new or enhanced tools/features available
  • Participate in or lead special projects.
Required Knowledge, Skills and Abilities:
  • Bachelor’s degree required. Master’s degree preferred.
  • 8+ years in customer experience measurement, market research, data analysis, project management, and/or client services.
  • Qualitative experience, including moderating focus groups.
  • Experience with survey research design and analysis preferred.
  • Strong understanding of statistics.
  • Proficient in Microsoft Word, Excel, PowerPoint and SPSS.