CFI Group Partners work closely with CFI Group consulting teams to design and deliver robust CX solutions. Our Partners offer complementary services to our extensive CX and industry knowledge, experience, and insights. Partners are carefully selected by CFI Group to ensure that your organization receives world-class service and support throughout the engagement.
If you are interested in becoming a CFI Group Partner, please contact us and we can set up a time to explore a potential partnership. As a CFI Group Partner, you can offer your customers’ access to the recognized cause-and-effect methodology of our patented application of the ACSI, as well as teams of experts who can work with your team to implement a smooth and effective program.
CONTACT US ABOUT PARTNER OPPORTUNITIES
American Customer Satisfaction Index (ACSI)
The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. The Index measures the satisfaction of U.S. household consumers with the quality of products and services offered by foreign and domestic firms with significant share in U.S. markets. The ACSI benefits business, researchers, policymakers, and consumers by serving as a national indicator of the health of the U.S. economy, as well as a tool for gauging the competitiveness of individual firms.
CFI Group's partnership with the ACSI provides unparalleled analysis and benchmarks for your CX programs. And CFI Group is the only US company licensed to offer modified version of the ACSI methodology in both the public and private sectors.
STRATMOR Group
STRATMOR Group is the mortgage industry’s most respected and trusted consulting firm, delivering the power of data-driven decision making. Our team of seasoned mortgage industry advisors has exclusive access to critical industry performance, compensation, technology and operational data – coupled with in-depth knowledge of mortgage processes, technologies and best practices. We work with lenders every day, offering candid, actionable advice to help them make confident strategic decisions and build sustainable competitive advantages and profitability. Beyond offering advice, we stand ready to help our clients implement our recommended solutions.
CFI Group partners with STRATMOR to offer MortgageSAT, and easy to-administer program that allows mortgage provides the opportunity to collect feedback and gain insights from their borrowers.