CFI Group Partners work closely with CFI Group consulting teams to design and deliver robust CX solutions. Our Partners offer complementary services to our extensive CX and industry knowledge, experience, and insights. Partners are carefully selected by CFI Group to ensure that your organization receives world-class service and support throughout the engagement.
If you are interested in becoming a CFI Group Partner, please contact us through the form below we can set up a time to explore a potential partnership.
CONTACT US ABOUT PARTNER OPPORTUNITIES
American Customer Satisfaction Index (ACSI)
The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. The Index measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant share in U.S. markets. The ACSI benefits business, researchers, policymakers, and consumers alike by serving as a national indicator of the health of the U.S. economy, as well as a tool for gauging the competitiveness of individual firms and predicting future profitability.Each year, roughly 70,000 customers are surveyed about the products and services they use the most. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 44 industries and 10 economic sectors, as well as various services of federal and local government agencies.
ACSI’s time-tested, scientific model provides key insights across the entire customer experience. ACSI results are strongly related to a number of essential indicators of micro and macroeconomic performance. At the micro level, companies that display high levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. At the macro level, customer satisfaction has been shown to be predictive of both consumer spending and gross domestic product growth.
