Partners

 

CFI Group Partners work closely with CFI Group consulting teams to design and deliver robust CX solutions. Our Partners offer complementary services to our extensive CX and industry knowledge, experience, and insights. Partners are carefully selected by CFI Group to ensure that your organization receives world-class service and support throughout the engagement.

If you are interested in becoming a CFI Group Partner, please contact us through the form below we can set up a time to explore a potential partnership.

 
 
 

CONTACT US ABOUT PARTNER OPPORTUNITIES

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American Customer Satisfaction Index (ACSI)

The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. The Index measures the satisfaction of U.S. household consumers with the quality of products and services offered by foreign and domestic firms with significant share in U.S. markets. The ACSI benefits business, researchers, policymakers, and consumers by serving as a national indicator of the health of the U.S. economy, as well as a tool for gauging the competitiveness of individual firms.

CFI Group's partnership with the ACSI provides unparalleled analysis and benchmarks for your CX programs. And CFI Group is the only US company licensed to offer modified version of the ACSI methodology in both the public and private sectors.

 
 
 
 

Federal Consulting Group (FCG)

The Federal Consulting Group (FCG) specializes in organizational development, change, and strategy execution. Team FCG brings clarity to complexity by helping federal executives focus on the purpose and strategic direction of their agency’s core mission. We work with federal agencies to improve the services and performance they deliver to or on behalf of the American people. *FCG offers an expedited clearance process with the Office of Management and Budget (OMB) for customer satisfaction surveys.

CFI Group's partnership with FCG to provide federal agencies access to a robust service catalog through pre-awarded blanket purchase agreements (BPAs) and Indefinite Delivery Indefinite Quantity (IDIQ) contracts delivered by Team FCG Contractors.

 
 
 
 

Grant Thorton Public Sector LLC

Grant Thornton Public Sector LLC helps executives and managers at all levels of government maximize their performance and efficiency in the face of ever tightening budgets and increased demand for services. We give clients creative, cost-effective solutions that enhance their acquisition, financial, human capital, information technology, data analytics, and performance management.

 
 
 
 
 

Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

 
 
 
 

STRATMOR Group

STRATMOR Group is the mortgage industry’s most respected and trusted consulting firm, delivering the power of data-driven decision making. Our team of seasoned mortgage industry advisors has exclusive access to critical industry performance, compensation, technology and operational data – coupled with in-depth knowledge of mortgage processes, technologies and best practices. We work with lenders every day, offering candid, actionable advice to help them make confident strategic decisions and build sustainable competitive advantages and profitability. Beyond offering advice, we stand ready to help our clients implement our recommended solutions.

CFI Group partners with STRATMOR to offer MortgageSAT, and easy to-administer program that allows mortgage provides the opportunity to collect feedback and gain insights from their borrowers.

 

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