Press/Events

Upcoming Event

CFI Group Gov CX Forum - May 15, 2019

Join CFI Group, the Federal Consulting Group (FCG), and agency professionals for an opportunity to explore best practices with your peers who measure and manage the customer or employee experience at their agencies. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies. This event is open to government employees.


News


Press

February 27, 2019

CUSTOMER SATISFACTION WITH FEDERAL WEBSITES REMAINS FLAT

ANN ARBOR, Mich., Feb. 28, 2019 – CFI Group’s 2019 Government Websites report shows that customer satisfaction with federal government websites remains at 73, as measured […]
February 1, 2019

CUSTOMER SATISFACTION WITH BANKS UP SLIGHTLY

CFI Group’s Bank Satisfaction Barometer (BSB) moves from 79 to 80 ANN ARBOR, Mich., Feb. 01, 2019 – CFI Group’s 2018 year-end Bank Satisfaction Barometer (BSB) […]
December 12, 2018

NEW REPORT: CREDIT UNION SATISFACTION INDEX (CUSI) EDGES UP

Satisfaction for CU members who experience a problem is 11 points lower than that of other members ANN ARBOR, Mich., Dec. 12, 2018 – CFI Group’s […]
November 9, 2018

New Report: Customer Online Shopping Expectations Set by Top Retailers

A full 84% of online customers say the experience with superior online retailers elevates their expectations for how other retailers should perform. ANN ARBOR, Mich., November […]
October 10, 2018

Peak Season is an Opportunity for Retailers to Accommodate Big Spenders

A new retail report by CFI Group and Radial shows that online retailers should understand Big Spenders, customers who spend $500+ annually online with expectations for […]
August 2, 2018

Retail Report: High Customer Expectations for Online Tools, Agent Interaction, and Loyalty Personalization

A new report by CFI Group and Radial shows that customers expect online tools that are easy and useful, live agents who are efficient and effective, […]

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