Press/Events

Upcoming Events

GOV CX FORUM — Washington, DC - Fall 2020, The City Club of Washtingon

This fall, join agency professionals for presentations and discussions on customer experience program best practices. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies. More detail to come.


News


Press

May 20, 2020

Agent Knowledge Drives Value in Service Interactions

ANN ARBOR, Mich., May 20, 2019 – A new report by Radial and CFI Group provides retail customer insights from a survey of 500 online shoppers […]
April 14, 2020

Federal Government Websites More Important Than Ever for Serving the Public

ANN ARBOR, Mich., Apr. 14, 2020 – This year’s release of CFI Group’s 2020 Government Websites report comes at a time when use of government websites […]
March 4, 2020

Five Ways Credit Unions Can Keep Beating Banks in CX

CFI Group study highlights the most impactful areas of credit union customer experience ANN ARBOR, Mich., Mar. 04, 2020 – CFI Group’s 2019 year-end Credit Union […]
February 19, 2020

CFI Group Partners with Medallia to Deliver Exceptional Customer Experience Management to Federal Government Agencies

ANN ARBOR, Mich., February 19, 2020 – CFI Group, a leader in CX solutions with over 20 years of expertise working with every U.S. Executive Branch […]
December 3, 2019

New Retail Report: Customers Are Looking for More Value out of Loyalty Programs

63% of retail customers say offering faster delivery influences signing up for loyalty membership ANN ARBOR, Mich., December  4, 2019 – A new retail report by […]
August 23, 2019

New Retail Report: Live Chat, In-Store Pickup, and Ship to Store Boost the Retail Customer Experience

43% of online retail customers are more likely to purchase from a retailer that offers online chat ANN ARBOR, Mich., August 23, 2019 – A new […]

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