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April 27, 2017

Government Contact Center Satisfaction Inches Up – Apr. 27, 2017

Government Contact Center Satisfaction Inches Up CFI Group’s annual 2017 Government Contact Center Satisfaction Index report shows the importance of balancing new technology with empowering representatives […]
March 28, 2017

2017 Government Website Visitor Satisfaction Up Considerably – Mar. 28, 2017

CFI Group’s annual Government Websites report shows an increase in overall government website visitor satisfaction from 2016 to 2017. ANN ARBOR, Mich., Mar. 28, 2017 – […]
February 1, 2017

ACSI: Citizen Satisfaction with the U.S. Federal Government up in 2016 – Feb. 01, 2017

CFI Group federal agency clients have above-average satisfaction scores ANN ARBOR, Mich., February. 1, 2017 – After hitting a record low in 2015, citizen satisfaction with […]