Press/Events

Press

May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer?

Retail Report: What Makes an Online Customer a Repeat Customer? Understanding how consumers engage in the fast-paced environment of online shopping ANN ARBOR, Mich., May. 31, […]
April 27, 2017

Government Contact Center Satisfaction Inches Up – Apr. 27, 2017

Government Contact Center Satisfaction Inches Up CFI Group’s annual 2017 Government Contact Center Satisfaction Index report shows the importance of balancing new technology with empowering representatives […]
March 28, 2017

2017 Government Website Visitor Satisfaction Up Considerably – Mar. 28, 2017

CFI Group’s annual Government Websites report shows an increase in overall government website visitor satisfaction from 2016 to 2017. ANN ARBOR, Mich., Mar. 28, 2017 – […]