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Press

October 13, 2017

2017 Customer Satisfaction with Banks Down from 2016 – October 13, 2017

2017 Customer Satisfaction with Banks Down from 2016 Bank Satisfaction Barometer drops to 3 points to 79 ANN ARBOR, Mich., Oct. 13, 2017 – The Bank […]
August 15, 2017

Retail Report: Free Shipping and Other Customer-Centric Offerings Drive Holiday Sales – August 15, 2017

A new report by CFI Group and Radial underscores how retailers can leverage flexibility in fulfillment to drive revenue. ANN ARBOR, Mich., August 15, 2017 – […]
July 11, 2017

Customer Satisfaction with Contact Centers Remains Low – July 11, 2017

CFI Group’s annual 2017 Contact Center Satisfaction Index report underscores the need to empower frontline representatives to handle customer inquiries. ANN ARBOR, Mich., July 11, 2017 […]
May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer? – May 31, 2017

Retail Report: What Makes an Online Customer a Repeat Customer? Understanding how consumers engage in the fast-paced environment of online shopping ANN ARBOR, Mich., May. 31, […]
April 27, 2017

Government Contact Center Satisfaction Inches Up – Apr. 27, 2017

Government Contact Center Satisfaction Inches Up CFI Group’s annual 2017 Government Contact Center Satisfaction Index report shows the importance of balancing new technology with empowering representatives […]
March 28, 2017

2017 Government Website Visitor Satisfaction Up Considerably – Mar. 28, 2017

CFI Group’s annual Government Websites report shows an increase in overall government website visitor satisfaction from 2016 to 2017. ANN ARBOR, Mich., Mar. 28, 2017 – […]

February 1, 2017

ACSI: Citizen Satisfaction with the U.S. Federal Government up in 2016 – Feb. 01, 2017

CFI Group federal agency clients have above-average satisfaction scores ANN ARBOR, Mich., February. 1, 2017 – After hitting a record low in 2015, citizen satisfaction with […]
January 26, 2017

Bank Customer Satisfaction Up, and Customers Are More Likely to Recommend Their Bank to Others – Jan. 26, 2017

CFI Group’s annual Bank Satisfaction Barometer shows an increase in overall customer satisfaction from 2015 to 2016, with four opportunities for banks to continue to grow […]
December 15, 2016

Credit Union Member Satisfaction Down, but Opportunities Exist to Boost Satisfaction for Growth in 2017 – Dec. 15, 2016

CFI Group’s annual Credit Union Satisfaction Index shows a dip in overall member satisfaction in 2016, but offers four opportunities for credit unions to retain members […]
November 16, 2016

Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security – Nov. 16, 2016

The 2016 Holiday Retail Report by CFI Group and Radial reveals that these three factors can play a key role in boosting online shopper satisfaction during […]