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- Weathering the crash: Do customer-company relationships pay off during economic crises? - May 29, 2023, Journal of the Academy of Marketing Science
- 10 Ways to Boost Customer Satisfaction - January 12, 2023, Harvard Business Review
- How to Make Free Shipping Profitable, Part 4 - February 19, 2020, Total Retail
- 5 Ways to Transform Contact Center Customer Experience in 2020 - February 11, 2020, Customer Think
- The Simple Reasons Customers Avoid Loyalty Programs - December 18, 2019, Forbes
- Caribou Coffee boosts ROI with revamped loyalty program - December 11, 2019, Mobile Marketer
- Why do so many people say ‘no’ to retailer loyalty programs? - December 09, 2019, Retail Wire
- How retailers can give consumers the personal care they expect - December 09, 2019, Retail Customer Experience
- This is what keeps customers from joining retail loyalty programs - December 04, 2019, Chain Store Age
- 5 Things to Know About Your Most Valuable eCommerce Customers - November 20, 2019, Small Business Trends
- Detroit's only ETF firm tackles growing business far from Wall Street — with a UM twist - September 15, 2019, Crain's Detroit Business
- Survey: This online service option boosts customer experience - September 03, 2019, chainstoreage.com
- What consumers want: fast help, flexible delivery - August 26, 2019, retailcustomerexperience.com
- Customer Satisfaction With Contact Centers Down, New Report Says - June 7, 2019, customerthink.com
- Report: Customers Want Better Service, Vendor Knowledge of Purchase History - May 15, 2019, dbusiness.com
- Customers are more satisfied with banks than credit unions - February 10, 2019, MPamag.com
- CUs Outperforming Banks in Customer Service, Except in One Area - February 6, 2019, CUTimes.com
- Customer Satisfaction With Banks Up Slightly - February 4, 2019, destinationCRM.com
- Survey Finds Consumers Say Banks Better Than CUs At One Practice - February 3, 2019, CUtoday.com
- Study: Bank Customer Satisfaction Edges Up - February 1, 2019, ABA Banking Journal