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Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience.

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As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of the customer experience.

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February 24, 2017

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