Latest ACSI Data
Internet News and Opinion 74 ▼ -3.9%
Internet Search Engines and Information 76.0 ▼ -1.3%
Internet Social Media 70.0 ▼ -2.8%
Full-Service Restaurants 79.0 ▼ -2.5%
Limited-Service Restaurants 78.0 ▼ -1.3%
Cellular Telephones 79.0 ▼ -1.3%
Wireless Telephone Service 74.0 ◄► 0.0%
Fixed-Line Telephone 70.0 ▼ -1.4%
Internet Service Providers 65.0 ▲ 4.8%
Subscription Television Service 64.0 ▲ 3.2%
Video-On-Demand Service 68.0 ▲ 1.5%
Video Streaming Service 76.0 ◄► 0.0%
Airlines 76.0 ▲ +1.3%
Hotels 73.0 ▼ -3.9%
Internet Travel Services 74.0 ▼ -3.9%
Cooperative Utilities 73.0 ◄► 0.0%
Investor-Owned Utilities 72.0 ◄► 0.0%
Consumer Shipping 76.0 ▼ -1.3%
Department and Discount Stores 75.0 ▼ -1.3%
Gas Stations 71.0 ▼ -2.7%
Health and Personal Care Stores 75.0 ▼ -1.3%
Internet Retail 78.0 ▼ -3.7%
Specialty Retail Stores 77.0 ▼ -1.3%
Supermarkets 76.0 ▼ -2.6%
Banks 78.0 ▼ -2.5%
Credit Unions 77.0 ▼ -2.5%
Health Insurance 72.0 ▼ -2.7%
Property & Casualty Insurance 78.0 ▼ -1.3%
Life Insurance 78.0 ▼ -2.5%
Internet Investment Services 78.0 ▼ -3.7%
Financial Advisors 77.0 ▼ -2.5%
THE CFI GROUP DIFFERENCE
CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies.
- ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance.
- LONGEVITY: As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- October 17, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- September 19, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- September 7, 2023
by David Ham | September 7, 2023 With the amount of money involved in professional sports contracts, the current trend toward deeper analysis makes good business sense. However, […]- Date
- August 22, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- July 25, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- June 27, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]- Date
- June 6, 2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […]
