Citizen Satisfaction Measurement
- All
- Blog Posts
- Book Excerpt – The Satisfied Customer
- BUSINESS
- Case Studies
- Citizen Satisfaction Measurement
- Contact Center Measurement
- Contact Center Measurement – Federal Government
- Custom Research
- Custom Research – Federal Government
- Customer Satisfaction Measurement
- Employee Engagement
- Employee Engagement – Federal Government
- FEATURED
- Gov Resources
- GOVERNMENT
- Info Sheets
- Publications
- Qualitative Research
- Qualitative Research – Federal Government
- Research
- UK Resources
- Video/Audio
- Website Satisfaction Measurement
- Website Satisfaction Measurement – Federal Government
- White Papers
- Date
- April 27, 2017
center Description The past decade has brought dramatic improvement in the technology and systems available to contact center managers providing multi-channel service and support to US […]- Date
- April 7, 2017
center Description no-repeat;center top;; auto Description Sheri Petras talks with Federal Drive’s Tom Temin on Federal News Radio. Sheri and Tom discuss CFI Group’s recent study […]- Date
- March 28, 2017
We see four opportunities for government website managers to continue this improvement: Don’t forget the Boomers+, Design for Digital Wayfinding, Remember desktops/laptops, and Ensure market demand for new apps.- See more at: https://cfigroup.com/resource-item/government-websites-2017/#sthash.HtCcxpnV.dpuf- Date
- March 23, 2017
center Description The Federal Consulting Group (FCG) has partnered with CFI Group to help government agencies measure citizen satisfaction so they can continually strive to improve […]- Date
- March 23, 2017
center Description Why Is It Important For Federal Agencies To Measure Customer Satisfaction? Federal agencies measure customer satisfaction so they can identify and understand citizen expectations […]
