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- Date
- July 11, 2017
center description The global contact center market is projected to hit $9.7 billion by 2019, with CAGR of over 9%. For the US, there are roughly […]- Date
- June 27, 2017
Are you preparing and empowering your people to provide differentiated experiences that drive profitable loyalty?- Date
- June 6, 2017
center Author by Kelly Stallard | June 06, 2017 no-repeat;center top;; auto 0px 15 default default Summary Customer experience metrics measure the experience when visiting the […]- Date
- May 31, 2017
center Description What Makes an Online Customer a Repeat Customer? As the growth of technology rages on in today’s online marketplace, retailers have the opportunity to […]- Date
- May 30, 2017
center Author by David Ham | May 30, 2017 no-repeat;center top;; auto 0px 15 default default Summary Why is customer service becoming more difficult to deliver? […]- Date
- April 27, 2017
center Description The past decade has brought dramatic improvement in the technology and systems available to contact center managers providing multi-channel service and support to US […]- Date
- April 24, 2017
It is critically important to have a workplace culture that solicits, listens to, and takes action on customer experience feedback.- Date
- April 21, 2017
If you are a leader, take proactive measures now to assess your workplace climate and protect your organization from potential discrimination or harassment.- Date
- April 18, 2017
Giving your people the flexibility to do the right thing for the customer can protect your organization from upsetting high value customers- Date
- April 5, 2017
By taking the initiative to reboot workplace harassment prevention efforts, agencies can ensure a healthier workplace for their employees.- Date
- March 28, 2017
We see four opportunities for government website managers to continue this improvement: Don’t forget the Boomers+, Design for Digital Wayfinding, Remember desktops/laptops, and Ensure market demand for new apps.- See more at: https://cfigroup.com/resource-item/government-websites-2017/#sthash.HtCcxpnV.dpuf- Date
- March 23, 2017
center Description Why Is It Important For Federal Agencies To Measure Customer Satisfaction? Federal agencies measure customer satisfaction so they can identify and understand citizen […]- Date
- February 15, 2017
center Description The Contact Center Satisfaction Index (CCSI) fell by four points to 68 on a 0-100-point scale in 2015, marking the lowest score in the […]- Date
- February 13, 2017
center Description The bank satisfaction barometer (BSB) is at a 4-year high of 82, as measured on a 0-100 scale, moving up 3 points from 79 […]
