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- July 25, 2022
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- June 27, 2022
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- May 18, 2022
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- April 25, 2022
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- July 30, 2020
center description After a promising start, 2020 has proven to be a year of nearly unprecedented upheaval for retail brands, many of which have struggled to […]- Date
- July 7, 2020
center A new CFI Group report shows government contact center satisfaction rose slightly to 64, as measured on a 0-100 scale, up 1% from 2019. According […]- Date
- June 2, 2020
center Since 2007, CFI Group has conducted an extensive study of customer satisfaction contact centers using the proven technology powered by our patented customization of the […]- Date
- May 20, 2020
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI-Radial-May2020-release.pdf icon-download left description The pace of change in retail customer service in recent years has been profound, with new technologies and […]- Date
- April 29, 2020
center The COVID-19 pandemic has changed the way nearly all Americans are working these days. In this unprecedented time, new data is in high demand and […]- Date
- April 14, 2020
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- March 4, 2020
center Download Press Release PDF icon-download left CFI Group’s 2019 year-end Credit Union Satisfaction Index (CUSI) is 83, as measured on a 0-100 scale, down three […]- Date
- December 3, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_December2019-PressRelease.pdf icon-download left description A new retail report by CFI Group and Radial shows that 38% of customers generally avoid participating in […]- Date
- August 23, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_August2019-PressRelease.pdf icon-download left description A new retail report based on a survey conducted by CFI Group and Radial shows that today’s shoppers […]- Date
- May 15, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_November2018-PressRelease.pdf icon-download left description The Retail Report for November shows that shoppers want to buy from an online retailer they believe has […]- Date
- May 2, 2019
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-gccsi-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-GCCSI-2019-PressRelease.pdf right icon-download left A new CFI Group report shows government contact center satisfaction fell […]- Date
- April 4, 2019
center Download Infographic https://cfigroup.com/wp-content/uploads/CFI-ccsi-2018-infographic.pdf icon-download left Download Press Release https://cfigroup.com/ccsi-2018-press-release/ icon-download left description Contact centers are big business. Consulting firm A.T. Kearney estimates the global contact […]- Date
- February 27, 2019
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- February 1, 2019
center description The Bank Satisfaction Barometer (BSB) is 80, as measured on a 0-100 scale, up one point from 79 the previous year. The BSB measures […]- Date
- December 12, 2018
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […]- Date
- November 9, 2018
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_November2018-PressRelease.pdf icon-download left description The Retail Report for November shows that shoppers want to buy from an online retailer they believe has […]- Date
- October 10, 2018
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_October2018-PressRelease.pdf icon-download left description The Retail Report for October shows that online retailers should understand Big Spenders, customers who spend $500+ annually […]- Date
- August 2, 2018
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_August2018-pressrelease.pdf icon-download left description Retailers are finding that customer expectations for customer service are growing more challenging. Increasingly, customers expect online tools […]- Date
- June 20, 2018
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-gccsi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-GCCSI2018-press-release-final.pdf right icon-download left The Government Contact Center Satisfaction Index (GCCSI) 2018 is releasing in […]- Date
- May 8, 2018
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_May2018-release.pdf/ icon-download left description Contact centers play a critical role in a retailer’s success. Professional agents who are well integrated with the […]- Date
- April 5, 2018
center Download Infographic https://cfigroup.com/wp-content/uploads/CFI-ccsi-2018-infographic.pdf icon-download left Download Press Release https://cfigroup.com/ccsi-2018-press-release/ icon-download left description Contact centers are big business. Consulting firm A.T. Kearney estimates the global contact […]- Date
- February 15, 2018
We see four opportunities for government website managers to continue this improvement: Don’t forget the Boomers+, Design for Digital Wayfinding, Remember desktops/laptops, and Ensure market demand for new apps.- See more at: https://cfigroup.com/resource-item/government-websites-2017/#sthash.HtCcxpnV.dpuf- Date
- December 14, 2017
center description The Credit Union Satisfaction Index (CUSI) is 84, as measured on a 0-100 scale. In this report we identify two key trends that should […]- Date
- November 14, 2017
center description Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers be […]- Date
- October 13, 2017
center description The Bank Satisfaction Barometer (BSB) is 79, as measured on a 0-100 scale, dropping 3 points from the 5-year high of 82 in 2016. […]- Date
- August 24, 2017
center description Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers be […]- Date
- July 11, 2017
center description The global contact center market is projected to hit $9.7 billion by 2019, with CAGR of over 9%. For the US, there are roughly […]- Date
- May 31, 2017
center Description What Makes an Online Customer a Repeat Customer? As the growth of technology rages on in today’s online marketplace, retailers have the opportunity to […]- Date
- April 27, 2017
center Description The past decade has brought dramatic improvement in the technology and systems available to contact center managers providing multi-channel service and support to US […]- Date
- March 28, 2017
We see four opportunities for government website managers to continue this improvement: Don’t forget the Boomers+, Design for Digital Wayfinding, Remember desktops/laptops, and Ensure market demand for new apps.- See more at: https://cfigroup.com/resource-item/government-websites-2017/#sthash.HtCcxpnV.dpuf- Date
- March 13, 2017
center Description Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security Heading into the busy holiday shopping season, CFI Group and Radial conducted their quarterly […]- Date
- March 8, 2017
center Description Government contact center satisfaction was unchanged at a rating of 67 this year. Measured on a 0-100 scale, CFI Group’s Government Contact Center Satisfaction […]- Date
- February 20, 2017
center Description The bank satisfaction barometer (BSB) is at a 4-year high of 82, as measured on a 0-100 scale, moving up 3 points from 79 […]- Date
- February 15, 2017
center Description The Contact Center Satisfaction Index (CCSI) fell by four points to 68 on a 0-100-point scale in 2015, marking the lowest score in the […]- Date
- February 13, 2017
center Description The bank satisfaction barometer (BSB) is at a 4-year high of 82, as measured on a 0-100 scale, moving up 3 points from 79 […]
