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- December 12, 2017
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]- Date
- September 21, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.- Date
- August 23, 2017
center Author by Caroline Gooding | UK | August 23, 2017 no-repeat;center top;; auto 0px 15 default default Summary When evaluating new products or service offerings, […]- Date
- July 21, 2017
Customers registered with an in-house customer database are likely to be more satisfied than those identified through an external research panel.- Date
- June 15, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.- Date
- May 10, 2017
center The Fallacy of Percentages by Caroline Gooding | UK | May 10, 2017 no-repeat;center top;; auto 0px 15 default default The Fallacy of Percentages Organizations […]
