UK Retail
- All
- Blog Posts
- Book Excerpt – The Satisfied Customer
- BUSINESS
- Case Studies
- Citizen Satisfaction Measurement
- Contact Center Measurement
- Contact Center Measurement – Federal Government
- Custom Research
- Custom Research – Federal Government
- Customer Satisfaction Measurement
- Employee Engagement
- Employee Engagement – Federal Government
- FEATURED
- Gov Resources
- GOVERNMENT
- Info Sheets
- Publications
- Qualitative Research
- Qualitative Research – Federal Government
- Studies
- UK Resources
- UK Retail
- Video/Audio
- Website Satisfaction Measurement
- Website Satisfaction Measurement – Federal Government
- White Papers
- Date
- December 12, 2017
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]- Date
- September 21, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.- Date
- August 24, 2017
center description Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers be […]- Date
- August 23, 2017
center Author by Caroline Gooding | UK | August 23, 2017 no-repeat;center top;; auto 0px 15 default default Summary When evaluating new products or service offerings, […]- Date
- July 21, 2017
Customers registered with an in-house customer database are likely to be more satisfied than those identified through an external research panel.- Date
- May 31, 2017
center Description What Makes an Online Customer a Repeat Customer? As the growth of technology rages on in today’s online marketplace, retailers have the opportunity to […]
