Video/Audio
- All
- Blog Posts
- Book Excerpt – The Satisfied Customer
- BUSINESS
- Case Studies
- Citizen Satisfaction Measurement
- Contact Center Measurement
- Contact Center Measurement – Federal Government
- Custom Research
- Custom Research – Federal Government
- Customer Satisfaction Measurement
- Employee Engagement
- Employee Engagement – Federal Government
- FEATURED
- Gov Resources
- GOVERNMENT
- Info Sheets
- Publications
- Qualitative Research
- Qualitative Research – Federal Government
- Studies
- UK Resources
- UK Retail
- Video/Audio
- Website Satisfaction Measurement
- Website Satisfaction Measurement – Federal Government
- White Papers
- Date
- May 10, 2022
center Description CFI’s Sheri Petras joins the podcast to discuss her organization’s latest report about government customer service MAY 10, 2022 You can listen to the […]- Date
- May 27, 2020
center Description Brian Michael, VP & GM Public Sector at Medallia and Sheri Petras, CEO at CFI Group, join the podcast to look at a survey […]- Date
- March 20, 2019
Sheri Petras | March 21, 2019 no-repeat;center top;; auto 0px As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters […]- Date
- March 1, 2019
Dr. Claes Fornell | March 01, 2019 no-repeat;center top;; auto 0px CFI Group Founder and Chairman Dr. Claes Fornell has been called the “Father of Satisfaction.” […]- Date
- September 19, 2017
234449714 ;c;; AUTHOR by David Ham | September 19, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Many mergers and acquisitions are viewed as an […]- Date
- September 8, 2017
232861560 ;c;; AUTHOR by David Ham | September 8, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Selecting, training, and retaining talented people to fill […]- Date
- August 24, 2017
center description Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers be […]- Date
- August 24, 2017
230691585 ;c;; 20 default AUTHOR by Stefanie Morrison | August 24, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Contact centers should empower representatives to […]- Date
- August 17, 2017
229993870 ;c;; AUTHOR by David Ham | August 017, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Asking customers to take a survey and then […]- Date
- August 3, 2017
227804511 ;c;; AUTHOR by Mike Murphy | August 03, 2017 no-repeat;center top;; auto 0px 15 default default AUTHOR Creating a culture where employees feel relaxed, empowered, […]- Date
- August 1, 2017
227774257 ;c;; AUTHOR by David Ham | August 01, 2017 no-repeat;center top;; auto 0px 15 default default AUTHOR With so much focus today on creating promoters […]- Date
- June 27, 2017
Are you preparing and empowering your people to provide differentiated experiences that drive profitable loyalty?- Date
- April 7, 2017
center Description no-repeat;center top;; auto Description Sheri Petras talks with Federal Drive’s Tom Temin on Federal News Radio. Sheri and Tom discuss CFI Group’s recent study […]- Date
- March 27, 2017
center Description By Claes Fornell, Forrest V. Morgeson III, & G. Tomas M. Hult © 2016, American Marketing Association | ISSN: 1547-7185 no-repeat;center top;; auto 0px […]
