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- White Papers
- Date
- December 12, 2017
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]- Date
- March 13, 2017
center How to Ensure Long-Term Profitability through Customer Satisfaction icon Description In today’s competitive marketplace, customer satisfaction is critical to long-term profitability. Customers whose needs and […]- Date
- March 13, 2017
center Description Applying the American Customer Satisfaction Index (ACSI) Technology to the Management of Government Services: Rationale, Rigor and Results The Government Performance and Results Act […]- Date
- March 12, 2017
center Description CFI Group Delivers American Customer Satisfaction Index (ACSI) Methodology: National Measure of Quality and Predictor of Corporate Performance Established in 1994, the American Customer […]- Date
- March 8, 2017
center Description INTRODUCTION Financial returns from an effective measurement program are the result of optimizing investments in customer satisfaction, that is, avoiding both under investment and […]- Date
- March 7, 2017
center Description The American Customer Satisfaction Index (ACSI) has a proven relationship with customer spending, shareholder value, cash flows, business performance and GDP growth. The technology […]
