INTO TO THE THREE KEY DRIVERS
1) CONTACT PROCESS
2) AGENT KNOWLEDGE
3) POLICIES & PROCEDURES
Other Resources
- Date
- May 10, 2022
center Description CFI’s Sheri Petras joins the podcast to discuss her organization’s latest report about government customer service MAY 10, 2022 You can listen to the […]- Date
- May 27, 2020
center Description Brian Michael, VP & GM Public Sector at Medallia and Sheri Petras, CEO at CFI Group, join the podcast to look at a survey […]- Date
- March 20, 2019
Sheri Petras | March 21, 2019 no-repeat;center top;; auto 0px As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters […]- Date
- March 1, 2019
Dr. Claes Fornell | March 01, 2019 no-repeat;center top;; auto 0px CFI Group Founder and Chairman Dr. Claes Fornell has been called the “Father of Satisfaction.” […]
