The COVID-19 pandemic has changed the way nearly all Americans are working these days. In this unprecedented time, new data is in high demand and being used to shape public health policies, inform optimal procedures regarding the reopening of the economy, and the search for a cure for the novel coronavirus. A new study conducted by CFI Group and Medallia provides survey data of nearly 2,000 employees from the public and private sectors to learn how working conditions have changed for these two groups, what segments of the US workforce has been most affected, and what lasting changes may come as a result.
The COVID-19 Employee Experience report examines how public sector employees have made the transition to telework in comparison with private sector employees and how productivity has been affected. Survey respondents gave their view of how well prepared their employer was to adapt to the changes brought on by the pandemic and what specific changes they see happening because of new working environments. Employees also rated their employers across several key attributes of the employee experience, with private sector companies somewhat surprisingly faring better than their government counterparts.
To find out more about employee experiences and sentiment from a broad range of industries and levels of government, enabling those in leadership positions to harness this data to address concerns and boost productivity, download the full report.
center A new CFI Group report shows government contact center satisfaction rose slightly to 64, as measured on a 0-100 scale, up 1% from 2019. According […]
- July 7, 2020